Call Center Quality Executive
2 weeks ago
Essential Roles and Responsibilities:
- Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls.
- Provide feedback to associates regarding the calls and leads.Work with supervisors and management to ensure that all the Business development professionals are meeting the quality standards.
- Create reports documenting errors and issues for fixing.
- Coordinate and facilitate call calibration sessions.
- Participate in designing call monitoring formats and provide trend data to the management team.
- Conduct Hygiene checks and Root cause analysis
- Conduct regular Audits check on team and daily governance.
- Grooming of team members.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Provides feedback to call center team leaders and managers.
- Prepares and analyses internal and external quality reports for management staff review
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Navi Mumbai, Thane - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Monitoring: 1 year (preferred)
- Call Quality: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi, English, Marathi (preferred)
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