Tele Calling Executive
3 weeks ago
**Position Summary**:
Call the customers to take their feedback, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization's products or services. No Product sales calls or sales target.
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics.
- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Resolve Escalated Customer Complaints.
- Facilitate Inter-Departmental Communication
**II) Person Specification**:
**a) Essential Qualifications & Skill**
- Graduate - preferably BMS
**b) Gender**
- Female preffered
**c) Requisite Skills**:
**Technical**
- Good Communication Skills written and spoken - English, Hindi
- Proficient in Excel, Word, PowerPoint etc
**Behavioral**
- Effective Communication Skills. The nature of the work demands good communication skills.
- Knowledge Retention and Recall
- Ability to Handle Pressure
Speed and Efficiency
**Experience**
Should have minimum of 6 months (+) of relevant experience.
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Navi Mumbai, Thane - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Telecalling: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: One location
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