Client Services Representative

2 weeks ago


Ghaziabad, India Pacific Foods Full time
Job Responsibilities:
Client Support and Relationship Management
Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
Build and maintain strong client relationships to foster long-term partnerships.
Understand client needs and provide solutions tailored to their requirements.
Order and Logistics Coordination
Assist clients with order placement, tracking, and ensuring timely delivery.
Coordinate with internal teams (e.g., production, logistics, and quality control) to meet client expectations.
Provide updates on shipment status, customs clearance, and delivery schedules.
Documentation and Compliance
Manage documentation related to exports, including invoices, bills of lading, certificates of origin, and product certifications.
Ensure compliance with international food safety standards and regulatory requirements for exporting to different countries.
Product and Industry Knowledge
Maintain in-depth knowledge of our product range (organic spices, oils, peanut butter, etc.) to assist clients effectively.
Educate clients on product specifications, private labeling options, and packaging details.
Problem Resolution
Handle client complaints with professionalism and work towards timely resolution.
Coordinate with suppliers and internal teams to resolve quality or delivery issues.
Feedback and Reporting
Collect and report client feedback to help improve services and products.
Prepare regular reports on client interactions, complaints, and satisfaction levels.
Skills and Qualifications:
Essential
Bachelor’s degree in Business Administration, International Trade, or related fields.
2+ years of experience in a client service role, preferably in the food or export industry.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and CRM tools.
Knowledge of international shipping and customs procedures.
Preferred
Familiarity with organic certifications (e.g., USDA Organic, EU Organic).
Experience working with clients in the US, Europe, or other international markets.
Multilingual abilities (e.g., English, Hindi, or other relevant languages).

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