Client Services Representative
2 weeks ago
Job Responsibilities:
Client Support and Relationship Management
- Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
- Build and maintain strong client relationships to foster long-term partnerships.
- Understand client needs and provide solutions tailored to their requirements.
Order and Logistics Coordination
- Assist clients with order placement, tracking, and ensuring timely delivery.
- Coordinate with internal teams (e.g., production, logistics, and quality control) to meet client expectations.
- Provide updates on shipment status, customs clearance, and delivery schedules.
Documentation and Compliance
- Manage documentation related to exports, including invoices, bills of lading, certificates of origin, and product certifications.
- Ensure compliance with international food safety standards and regulatory requirements for exporting to different countries.
Product and Industry Knowledge
- Maintain in-depth knowledge of our product range (organic spices, oils, peanut butter, etc.) to assist clients effectively.
- Educate clients on product specifications, private labeling options, and packaging details.
Problem Resolution
- Handle client complaints with professionalism and work towards timely resolution.
- Coordinate with suppliers and internal teams to resolve quality or delivery issues.
Feedback and Reporting
- Collect and report client feedback to help improve services and products.
- Prepare regular reports on client interactions, complaints, and satisfaction levels.
Skills and Qualifications:
Essential
- Bachelor’s degree in Business Administration, International Trade, or related fields.
- 2+ years of experience in a client service role, preferably in the food or export industry.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM tools.
- Knowledge of international shipping and customs procedures.
Preferred
- Familiarity with organic certifications (e.g., USDA Organic, EU Organic).
- Experience working with clients in the US, Europe, or other international markets.
- Multilingual abilities (e.g., English, Hindi, or other relevant languages).
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