Technical Support Executive

2 days ago

Indore, India Webkorps Optimal Solutions Full time

Key Responsibilities:

  • Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
  • Utilize API knowledge to address technical inquiries and challenges.
  • Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
  • Maintain accurate and up-to-date technical documentation for internal use and customer reference.
  • Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
  • Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
  • Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:

  • Minimum 1 year of experience in offshore voice and chat technical support.
  • Solid understanding of basic software/hardware troubleshooting and API concepts.
  • Proficient in using support tools such as Salesforce, Jira, and Zoom.
  • Strong communication and interpersonal skills with a customer-focused approach.
  • Excellent analytical and problem-solving skills.
  • Strong adaptability and a willingness to learn new technologies.
  • Ability to work permanent night shifts.

Job Type: Full-time

Experience:

  • International voice process: 1 year (Required)

Work Location: In person

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