
Technical Support Executive
2 days ago
Qualifications & Skills:
- 2–3 years of hands-on technical support/desktop support experience.
- Strong knowledge of Windows 10, Microsoft tools (Exchange, Office, SharePoint, Teams), and iOS.
- Experience training staff on hardware/software usage.
- Certification in Microsoft preferred.
- Strong problem-solving, analytical, and organizational skills with ability to handle high-volume requests.
- Proficiency with remote desktop tools and help desk software.
- Excellent English communication (written & verbal) and interpersonal skills.
Responsibilities:
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and repair systems or parts.
- Provide technical guidance and walk users through solutions.
- Follow up on unresolved issues and document procedures.
- Support new application roll-outs and test new technologies.
- Manage multiple support cases simultaneously.
- Conduct safety checks and ensure smooth IT operations.
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