Technical Support Executive

17 hours ago

Indore, Madhya Pradesh, India Nliven Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Qualifications & Skills:

  • 2–3 years of hands-on technical support/desktop support experience.
  • Strong knowledge of Windows 10, Microsoft tools (Exchange, Office, SharePoint, Teams), and iOS.
  • Experience training staff on hardware/software usage.
  • Certification in Microsoft preferred.
  • Strong problem-solving, analytical, and organizational skills with ability to handle high-volume requests.
  • Proficiency with remote desktop tools and help desk software.
  • Excellent English communication (written & verbal) and interpersonal skills.

Responsibilities:

  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and repair systems or parts.
  • Provide technical guidance and walk users through solutions.
  • Follow up on unresolved issues and document procedures.
  • Support new application roll-outs and test new technologies.
  • Manage multiple support cases simultaneously.
  • Conduct safety checks and ensure smooth IT operations.

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