Wintel L2 Support Engineer

6 days ago

Navi Mumbai, India Talent Worx Full time

Job Title: Wintel L2 Support Engineer Location: Navi Mumbai Department: IT Infrastructure / Server Operations Job Type: Full-time Key Responsibilities: Provide Level 2 support for Windows server-related incidents and service requests. Perform routine server maintenance, patching, and performance monitoring. Manage Active Directory, DNS, DHCP, Group Policy, and user account management. Support and troubleshoot virtualization platforms (VMware/Hyper-V). Work with backup tools and ensure scheduled backups are successful. Collaborate with L1 support to escalate/resolve complex issues. Document resolutions, procedures, and configuration changes. Coordinate with vendors and other IT teams for hardware/software issues. Ensure compliance with IT security policies and best practices. Participate in on-call rotation and provide after-hours support when needed. Requirements: • Bachelor’s degree in Computer Science, Information Technology, or related field. • 3–5 years of experience in Wintel support or system administration. • Strong knowledge of Windows Server (2012/2016/2019/2022). • Experience with Active Directory, DNS, DHCP, and Group Policies. • Hands-on with VMware or Hyper-V environments. • Good understanding of server hardware, storage, and backup solutions. • Familiarity with PowerShell scripting is a plus. • Strong troubleshooting and analytical skills. Preferred Certifications: • Microsoft Certified: Windows Server (MCSA / MCSE / AZ-800/AZ-801) • VMware VCP or equivalent • ITIL Foundation certification

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