Wintel L2 Support Engineer

1 day ago


navi mumbai, India Talent Worx Full time

Job Title: Wintel L2 Support EngineerLocation: Navi MumbaiDepartment: IT Infrastructure / Server OperationsJob Type: Full-timeKey Responsibilities:Provide Level 2 support for Windows server-related incidents and service requests.Perform routine server maintenance, patching, and performance monitoring.Manage Active Directory, DNS, DHCP, Group Policy, and user account management.Support and troubleshoot virtualization platforms (VMware/Hyper-V).Work with backup tools and ensure scheduled backups are successful.Collaborate with L1 support to escalate/resolve complex issues.Document resolutions, procedures, and configuration changes.Coordinate with vendors and other IT teams for hardware/software issues.Ensure compliance with IT security policies and best practices.Participate in on-call rotation and provide after-hours support when needed.Requirements:• Bachelor's degree in Computer Science, Information Technology, or related field.• 3–5 years of experience in Wintel support or system administration.• Strong knowledge of Windows Server (2012/2016/2019/2022).• Experience with Active Directory, DNS, DHCP, and Group Policies.• Hands-on with VMware or Hyper-V environments.• Good understanding of server hardware, storage, and backup solutions.• Familiarity with PowerShell scripting is a plus.• Strong troubleshooting and analytical skills.Preferred Certifications:• Microsoft Certified: Windows Server (MCSA / MCSE / AZ-800/AZ-801)• VMware VCP or equivalent• ITIL Foundation certification



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