Customer Success Intern

7 days ago

Pune, India AcunX Full time

About AcunX

AcunX transforms programmatic by merging dynamic media environments with creative precision, reshaping the way powerful stories are crafted, delivered, and felt. We equip modern marketers with the agility and intelligence needed to connect not just broadly, but meaningfully, across today's fragmented innovation landscape.

Role Description

This is a full-time, on-site
internship role
for a
Customer Success Intern
. The role will focus on supporting client relationships, ensuring smooth onboarding, and assisting with day-to-day account management tasks. The intern will collaborate with cross-functional teams, respond to client queries, and gain hands-on experience in managing customer success operations.

Key Responsibilities

  • Assist in onboarding new clients and ensuring a smooth adoption of products and services.
  • Support client communication, addressing queries and escalating issues when needed.
  • Collaborate with internal teams (sales, product, operations) to meet client requirements.
  • Monitor account health and usage metrics to identify key insights.
  • Prepare reports, presentations, and documentation to support account management.
  • Contribute to initiatives that improve customer satisfaction and retention.

Qualifications

  • Currently pursuing or recently completed a Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage priorities effectively.
  • Problem-solving attitude with attention to detail.
  • Familiarity with CRM tools is a plus.

Perks

  • Certificate of completion
  • Letter of recommendation
  • Flexible work hours
  • 4 days a week in-office working (Monday to Thursday)
  • Informal dress code
  • Basis performance, potential for a permanent role after 6 months

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