Customer Success Intern

6 days ago

Pune, India Zipy Full time

We are looking for an enthusiastic intern who enjoys customer-facing roles to join our Customer Success team. This internship will give you hands-on experience in supporting customers, solving real-world challenges, and ensuring a seamless customer experience in a fast-paced startup environment.

Responsibilities

  • Respond to customer support queries with empathy and accuracy, ensuring timely resolutions.
  • Collaborate with cross-functional teams to make sure customer issues are addressed effectively.
  • Document customer feedback and share insights with the team.
  • Assist in building knowledge base articles, FAQs, and internal documentation.

Requirements

  • Strong written and verbal communication skills.
  • Problem-solving mindset and eagerness to learn.
  • Ability to work independently and manage multiple tasks.
  • Familiarity with AI tools or platforms like Intercom/Freshdesk is a plus.

What You'll Gain

  • Exposure to real-world customer challenges and how they are solved.
  • Experience using AI tools and automation in customer support.
  • Mentorship from experienced customer success professionals.
  • An opportunity to directly impact customer satisfaction and retention.

Internship Details

  • Type:
     Onsite, Paid Internship
  • Location:
     Pune
  • Duration:
     6 Months
  • Stipend:
     Industry Standards.

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