Customer Success-intern

**JD - Customer Success**
**Intern**

SmartServ is on a mission to build a powerful AI-powered assistant enabling service businesses to focus and increase their sales metrics by scoring on leadership opportunities that are ideally lost in the field. We are constantly mining recommendations to help service contractors gain efficiency and help them spend more time in front of customers, not computers. Our customers stay in control of their business and have visibility into the most important data and metrics required and we give them insights to do more. At SmartServ, we aren’t a company of silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes. We encourage you to challenge our status quo.

**Why should you join the SmartServ Clan?**

This is an opportunity to be part of the blitz-scaling team that’s shaping an industry's narrative. We are on a mission to revolutionize the Field Service management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field. At SmartServ, we aren’t a company where information and ideas exist in silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes that will assist with growth. We encourage you to challenge our status quo. We value creativity, hard work, initiative, and radical ideas above all else.

**What is in store for you?**- Be a part of a company that is doing something really amazing & redefining stuff-
- Work on cutting-edge technologies and products that are redefining how the home services industry operates in the North American market-
- Make a splash in a multi-billion-dollar SaaS industry-
- Learn & Grow far beyond your current horizon-
- A start-up culture that you'd cherish forever in your work life-
Possess deep product knowledge with an ability to show product demos as needed.-
- Resolve Customer issues by engaging closely with internal teams to help determine the best technical implementation plan during the sales process.-
- Drive revenue through proactive outreach to existing accounts and overachieve quarterly and yearly sales targets.-
- Manage the entire revenue cycle, building relationships, negotiating, and closing business.-
- Understand and analyze customers’ business needs, technical requirements, and current challenges. Position the right offering accordingly, highlighting the relevant product capabilities to demonstrate valuesOwn two key metrics (NDR & Customer Retention)-
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases.-
- Drive revenue through proactive outreach to existing accounts and overachieve quarterly and yearly sales targets.-
- Build and manage the entire revenue cycle from qualifying to scoping the opportunity, building relationships, negotiating, and closing the business.-
- Understand and analyze customers’ business needs, technical requirements, and current challenges. Position the right offering accordingly, highlighting the relevant product capabilities to demonstrate values- The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from SmartServ products.

**You'd fit right in if you have**:
- Bachleors/Masters in business or related fields-
- 2 - 4 year of experience in an IT or software-related company-
- Passion to learn something new and hustle everyday-
- Highly motivated, resourceful, and a results-oriented individual-
- Must have excellent people and communication skills-
- Positive and energetic attitude-
- Prior experience working for a technology startup is a plus.-
- Previous experience in a technology services firm/Product companies/SaaS companies in or one more of the following roles - business analysis or consulting / pre-sales / solution design / customer-facing project or program management-
- Good understanding of the technology space along with the ability and interest to keep building on that knowledge to stay ahead of the curve.-
- Excellent communication skills (verbal & written) to be able to clearly articulate and present ideas/concepts and collaborate with multiple stakeholders-
- Proficiency with MS Excel, MS PowerPoint, and other necessary skills to create and deliver impactful client presentations is necessary.**Note - This is a client-facing role, hence requires you to operate in the US time zone which is - 6:00 PM IST to 3:00 AM IST**

**Feel like a good fit? We would love to talk to you