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Client Relationship Manager

2 months ago

Kolkata, India Mass Void Architects Full time

Role & responsibilities

1. CRM System Management:

Implement and manage the CRM system to meet the specific needs of the

architectural firm.

Customize and configure the CRM platform to align with the firm's client management

processes.

Ensure data accuracy, integrity, and security within the CRM system.

2. Payment Follow-up:

- Invoicing, Payment Tracking, Communication, Documentation, Coordination, Reporting.

3. Data Analysis and Reporting:

4. Client Onboarding and Engagement:

5. Collaboration with Teams:

6. Workflow Optimization:

7. Client Communication:

8. Quality Assurance:

9. User Training and Support:


Preferred candidate profile

Bachelor's degree in Business Marketing (Preferably from Architecture and construction

industry-related fields).

Proven experience in CRM system administration and management.

Strong analytical skills with the ability to interpret and communicate data effectively.

Excellent communication and interpersonal skills.

Familiarity with the architecture or construction industry is a plus.