Relationship Manager expand_more

1 week ago

Hyderabad, India Vaave Full time
Responsibilities:
  • Customer Portfolio Management: Manage a portfolio of 150 customers comprising Schools and Higher Educational Institutions in India and proactively engage with decision-makers and SPOCs to understand their pain points, challenges, and expectations.
  • Customer Retention and Satisfaction: Retain customers to ensure continued Annual Recurring Revenue and identify potential churn risks and implement corrective actions.
  • Customer Engagement: Keep customers updated on product adoption, ensure necessary resources are provided, and maintain regular touchpoints with SPOCs and decision-makers, including QBR meetings with the Customer Success Manager.
  • Training and Support: Facilitate active participation of customers in the Alumni Leadership Program for training and address customer support queries promptly and ensure adequate assistance.
  • Cross-Team Coordination: Collaborate with onboarding, support, finance, and success teams to resolve customer issues seamlessly at every phase of the journey.
  • In-Person Meetings and Business Growth: Visit customer offices or institutions for in-person meetings and generate referrals and identify upselling opportunities.
    Whom Are We Looking For?- Communication Skills: Must communicate effectively via calls, emails, and WhatsApp to maintain strong client relationships.
  • Entrepreneurial Mindset: Should take initiatives and provide solutions or process improvement suggestions actively.
  • Ownership: Exhibit complete ownership of allocated customers and coordinate internally to ensure satisfaction.
  • Problem-Solving Skills: Ability to identify pain points quickly and devise actionable solutions to address them.
  • Adaptability: Demonstrate flexibility in addressing urgent customer requirements and effectively managing evolving needs, feedback, and process adjustments.
  • Data-Driven Mindset: Analyze customer data and trends to identify risks and opportunities, using insights to inform decision.
Expectations:
  • Have strong conviction about the idea of 'Vaave'
  • Build and maintains trust and strong relationships with customers
  • Ability to learn and grow
  • Ambitious, patient & truly committed to building new relationships
  • Love for challenges and talking to new people
  • Excellent written and verbal communication skills
  • Strong business acumen
Experience:

1 to 3 years of Experience in Client Interaction Role

Remuneration:

As Per Company Norms

Location:

Hyderabad (In Office Only)

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