Current jobs related to Manager - WFM - Hyderabad - Genpact

  • WFM Administrator

    3 months ago

    Hyderabad, India Amazon Development Centre (India) Private Limited - H84 Full time

    Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

  • WFM Program Manager

    3 months ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

  • WFM Program Manager

    3 months ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

  • WFM Program Manager

    7 days ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

  • Analyst, WFM

    2 months ago

    Hyderabad, India Ascensus Full time

    Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

  • Analyst, WFM

    2 months ago

    Hyderabad, India Ascensus Full time

    Role and KEY RESPONSIBILITIES                                                                                                                                                      Intraday real time monitoring of...

  • DataHub Lead

    4 weeks ago

    Hyderabad, India FSF Global IT Solutions Pvt Ltd Full time

    Job Description :Experienced leader to oversee the integration of UKG Pro WFM (Workforce Management) with Clients' existing systems and data infrastructures and data hubs. The successful candidate will be responsible for defining the technical architecture, leading cross-functional teams, and ensuring seamless data flow between systems.Key...

  • WFM Program Manager, Workforce Management

    4 months ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Have you ever thought about what it takes to detect and prevent bad actors from submitting falsified documents and creating fraudulent seller accounts? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon...

  • WFM Program Manager, Workforce Management

    4 months ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Have you ever thought about what it takes to detect and prevent bad actors from submitting falsified documents and creating fraudulent seller accounts? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon...

  • WFM Program Manager, Workforce Management

    7 days ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Have you ever thought about what it takes to detect and prevent bad actors from submitting falsified documents and creating fraudulent seller accounts? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon...

  • Workforce PM I, AHS WFM

    3 months ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    We are looking for an Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical...

  • Manager II, Program Mgmt, SEPO WFM

    4 months ago

    Hyderabad, India ADCI HYD 16 SEZ Full time

    Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is...

  • Workforce Planner(Wfm)

    4 months ago

    Hyderabad, India Covi-Sense Full time

    **Role Description**: We are looking for a seasoned Workforce planning and scheduling Ninja. Are you a wiz at calculating occupancy, shrinkage, Attrition, AHT, and resource utilization and building actionable intel for your business? Role and Responsibility: - Should have solid understanding of WFM fundamentals including capacity planning, Forecasting,...

  • Sr. Program Manager WFM, SEPO Transformation- Hyderabad/ Secunderabad-AMAZON INDIA PVT LTD-6-10

    6 days ago

    Hyderabad/ Secunderabad, India AMAZON INDIA PVT LTD Full time

    Apply Sr. Program Manager WFM, SEPO Transformation, AMAZON INDIA PVT LTD in Hyderabad/ Secunderabad for 6 - 10 year of Experience on TimesJobs.com

  • Workforce Pm I, Ahs Wfm

    4 months ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    2+ years of WFM program or project management experience. - Experience in Contact Center Real Time queue management. - Working knowledge Contact Center performance Metrics. Key job responsibilities - Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets. - Manages...

  • Sr Program Manager WFM SEPO Transformation

    1 month ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?Amazon is...

  • Workforce PM I, AIT WFM

    3 months ago

    Hyderabad, India ADCI HYD 13 SEZ - H84 Full time

    We are looking for a Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Audit Insight Workforce Management Team. The ideal candidate will possess experience in typical workforce...

  • Resource Planning Analyst

    3 weeks ago

    hyderabad, India Talent500 Full time

    Responsibilities and Achievements:Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both standard...

  • Resource Planning Analyst

    3 weeks ago

    Hyderabad, India Talent500 Full time

    Responsibilities and Achievements: Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both...

  • Resource Planning Analyst

    3 weeks ago

    Hyderabad, India Talent500 Full time

    Responsibilities and Achievements:Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both standard...

Manager - WFM

3 months ago

Hyderabad, India Genpact Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Manager, WFM
You’re responsible to operate a MIS and Reporting team which will support the data and information requirements of Operations across multiple sites and geographies. You will need to manage reporting/ MIS resources who will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.
Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain. Present point of view on operational metrics (performance and productivity) based on reports and dashboards being generated. Support Sr. Leadership and Finance teams on project financials.
Responsibilities
• Recommend staffing changes to match the call demand & co-ordinate with the WFM resource daily to ensure adequate staffing is maintained.
• Participate in periodic meetings with Operations & the Client
• Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights.
• Extremely good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans etc.,
• Providing insights on existing data to internal/external stakeholders
• Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
• All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Qualifications we seek in you
Minimum qualifications
• Any graduate degree or equivalent with a strong academic record
• Relevant work experience in MIS/Reporting
• Excellent Communication Skills
• Proficiency with MS Excel, specifically pivot tables, vLookups and PowerPoint required.
Preferred qualifications
• Ms Excel
• Power BI
• XML/HTML Knowledge
• Content Writing
• Communication Skills
• SQL Database, Access Automation
• Presentation Skills
• Lean/Six Sigma Certified
• Data Science