Client Success Manager
4 weeks ago
Experience Level: 10+ years
Location - Magarpatta City IT Park, Pune
Responsibilitie
s:
Farm
ingUnderstand the clients business strategy and business needs/requireme
ntsMap NewVisions capabilities to clients requirements and find ways where we can add val
ue.Create opportunities for growth, respond to client asks like
RFPManage the deal proc
essManage contract
ingRelationship Managem
entBe the point of contact for the client and the primary point of escalat
ionSet up governance for the client engagements and manage them by working with deliver t
eamManage regular reporting, governance meeting and client engagem
entManage C
SATOperati
onsManage billing and invoicing by working with NV PMO t
eamMonthly contractual report
ingManage client renewal process and take necessary steps to facilitate long-term continu
ity
Qualifications & Experie
nce:Strong communication skills in Eng
lishGood interpersonal and relationship sk
illsTeam player and hus
tlerOverall 10 -12 years of experi
encePreferably started career in technology and worked for atleast 2 years in IT Development/ QA in a services organiza
tionThen moved on to do an MBA and changed track to CSM, Sales in IT Services organisa
tionGood to have valid US B1
visa
Preferred Skills & Exper
ience:
Proven work experience as a Client Success Manager or Client Partner for a portfolio of about 20 to 100 ass
ociatesShould have relevant experience in playing a CSM role in IT S
ervicesExperience in IT delivery and understands development li
fecycleShould have a good appreciation of technology including Cloud-native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenA
I, RPA.Ability to work effectively in a matrix organization across multiple units in a deadline-driven envi
ronmentHighly motivated self-starter requiring little ov
ersightExceptional verbal and written English communication
skillsExcellent interpersonal and listening
skillsEstablished relationship-building and management
skillsExperience communicating with C-level executives, managing partners, consultants, and vendors (internally and exte
rnally)
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