Client Success Manager
3 weeks ago
Job Title : Client Success Manager
Experience Level: 10+ years
Location - Magarpatta City IT Park, Pune
Responsibilitie
- s:
Farm - ingUnderstand the clients business strategy and business needs/requireme
- ntsMap NewVisions capabilities to clients requirements and find ways where we can add val
- ue.Create opportunities for growth, respond to client asks like
- RFPManage the deal proc
- essManage contract
- ingRelationship Managem
- entBe the point of contact for the client and the primary point of escalat
- ionSet up governance for the client engagements and manage them by working with deliver t
- eamManage regular reporting, governance meeting and client engagem
- entManage C
- SATOperati
- onsManage billing and invoicing by working with NV PMO t
- eamMonthly contractual report
- ingManage client renewal process and take necessary steps to facilitate long-term continu
ity
Qualifications & Experie
- nce:Strong communication skills in Eng
- lishGood interpersonal and relationship sk
- illsTeam player and hus
- tlerOverall 10 -12 years of experi
- encePreferably started career in technology and worked for atleast 2 years in IT Development/ QA in a services organiza
- tionThen moved on to do an MBA and changed track to CSM, Sales in IT Services organisa
- tionGood to have valid US B1
visa
Preferred Skills & Exper
- ience:
Proven work experience as a Client Success Manager or Client Partner for a portfolio of about 20 to 100 ass - ociatesShould have relevant experience in playing a CSM role in IT S
- ervicesExperience in IT delivery and understands development li
- fecycleShould have a good appreciation of technology including Cloud-native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenA
- I, RPA.Ability to work effectively in a matrix organization across multiple units in a deadline-driven envi
- ronmentHighly motivated self-starter requiring little ov
- ersightExceptional verbal and written English communication
- skillsExcellent interpersonal and listening
- skillsEstablished relationship-building and management
- skillsExperience communicating with C-level executives, managing partners, consultants, and vendors (internally and exte
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