[Immediate Start] Client Success Manager
2 weeks ago
Experience Level: 10+ years
Location - Magarpatta City IT Park, Pune
Responsibilitie
- s:Farm- ingUnderstand the clients business strategy and business needs/requireme- ntsMap NewVisions capabilities to clients requirements and find ways where we can add val- ue.Create opportunities for growth, respond to client asks like- RFPManage the deal proc- essManage contract- ingRelationship Managem- entBe the point of contact for the client and the primary point of escalat- ionSet up governance for the client engagements and manage them by working with deliver t- eamManage regular reporting, governance meeting and client engagem- entManage C- SATOperati- onsManage billing and invoicing by working with NV PMO t- eamMonthly contractual report- ingManage client renewal process and take necessary steps to facilitate long-term continu
ityQualifications & Experie
- nce:Strong communication skills in Eng- lishGood interpersonal and relationship sk- illsTeam player and hus- tlerOverall 10 -12 years of experi- encePreferably started career in technology and worked for atleast 2 years in IT Development/ QA in a services organiza- tionThen moved on to do an MBA and changed track to CSM, Sales in IT Services organisa- tionGood to have valid US B1
visa
Preferred Skills & Exper
- ience:Proven work experience as a Client Success Manager or Client Partner for a portfolio of about 20 to 100 ass- ociatesShould have relevant experience in playing a CSM role in IT S- ervicesExperience in IT delivery and understands development li- fecycleShould have a good appreciation of technology including Cloud-native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenA- I, RPA.Ability to work effectively in a matrix organization across multiple units in a deadline-driven envi- ronmentHighly motivated self-starter requiring little ov- ersightExceptional verbal and written English communication- skillsExcellent interpersonal and listening- skillsEstablished relationship-building and management- skillsExperience communicating with C-level executives, managing partners, consultants, and vendors (internally and exte
rnally)
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