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Client Success Manager

3 months ago

Pune, Maharashtra, India Atica Global Full time

Atica Global :

Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market. Specifically, Atica offers three major services: sales management, revenue management, and digital channel management. Atica has clients across all major markets including: New York City, Los Angeles, Chicago, Miami, Atlanta, Dallas, Orlando, St Petersburg, Houston, and many more.

Atica is headquartered in Pune and is funded by top investors in India.

Atica Global Inc is inviting experienced hotel industry professionals to partner in growing Atica's business across USA.

Company Website :

Job Summary:

  • Designation : Client Success Manager
  • Location : Yerwada, Pune
  • Full-Time job : Work from office
  • Notice Period : Immediate joiners
  • Work hours : 5 pm to 3 am (5 days a week)

Job Description:

As an Account Manager, you will be responsible for building and maintaining strong relationships with our hotel clients across the USA, ensuring a seamless onboarding process, and managing ongoing client satisfaction. You will be the primary point of contact for our clients, addressing their needs, resolving issues, and driving retention and growth within your portfolio. The ideal candidate is customer-focused, proactive, and skilled in relationship management and problem -solving.

Job Responsibilities:

1.Client Onboarding:

  • Coordinate the onboarding process for new clients, ensuring a smooth transition from sales lead to active account status.
  • Collaborate with internal teams to set up client accounts, configure services, and deliver onboarding materials.

2.Client Relationship Management:

  • Serve as the main point of contact for assigned clients, building strong relationships and understanding their needs and objectives.
  • Proactively communicate with clients to address inquiries, provide updates, and gather feedback.

3.Client Satisfaction and NPS (Net Promoter Score):

  • Monitor client satisfaction and NPS, ensuring high levels of customer loyalty and retention.
  • Take ownership of client issues and inquiries, resolving them promptly and effectively.

4.Payment and Account Recovery:

  • Manage client invoicing and payments, ensuring timely and accurate processing.
  • Facilitate account recovery efforts for overdue payments, working closely with the finance team as needed.

5.Cross-functional Collaboration:

  • Collaborate with business development, internal delivery team to ensure client needs are met and issues are resolved promptly.
  • Provide insights and feedback from clients to internal teams to drive product and service improvements.

Qualifications:

  • Bachelor's degree in Business Administration, Hospitality Management, or related field.
  • Proven experience of minimum 4 years in account management or customer success, preferably within the hospitality or B2B industry.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
  • Excellent problem-solving abilities and a proactive approach to addressing client needs.
  • Detail-oriented with strong organizational and time-management skills.