Account Manager

4 weeks ago

Pune, India NewVision Software Full time

Job Title: Client Success Manager

Experience Level: 10+ years

Location - Magarpatta City IT Park, Pune





Responsibilitie


  • s:
    Farm
  • ingUnderstand the clients business strategy and business needs/requireme
  • ntsMap NewVisions capabilities to clients requirements and find ways where we can add val
  • ue.Create opportunities for growth, respond to client asks like
  • RFPManage the deal proc
  • essManage contract
  • ingRelationship Managem
  • entBe the point of contact for the client and the primary point of escalat
  • ionSet up governance for the client engagements and manage them by working with deliver t
  • eamManage regular reporting, governance meeting and client engagem
  • entManage C
  • SATOperati
  • onsManage billing and invoicing by working with NV PMO t
  • eamMonthly contractual report
  • ingManage client renewal process and take necessary steps to facilitate long-term continu


ity
Qualifications & Experie

  • nce:Strong communication skills in Eng
  • lishGood interpersonal and relationship sk
  • illsTeam player and hus
  • tlerOverall 10 -12 years of experi
  • encePreferably started career in technology and worked for atleast 2 years in IT Development/ QA in a services organiza
  • tionThen moved on to do an MBA and changed track to CSM, Sales in IT Services organisa
  • tionGood to have valid US B1



visa

Preferred Skills & Exper


  • ience:
    Proven work experience as a Client Success Manager or Client Partner for a portfolio of about 20 to 100 ass
  • ociatesShould have relevant experience in playing a CSM role in IT S
  • ervicesExperience in IT delivery and understands development li
  • fecycleShould have a good appreciation of technology including Cloud-native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenA
  • I, RPA.Ability to work effectively in a matrix organization across multiple units in a deadline-driven envi
  • ronmentHighly motivated self-starter requiring little ov
  • ersightExceptional verbal and written English communication
  • skillsExcellent interpersonal and listening
  • skillsEstablished relationship-building and management
  • skillsExperience communicating with C-level executives, managing partners, consultants, and vendors (internally and exte


rnally)

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