Customer Support Executive
6 days ago
Company OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with PinnaclitesPosition Name: Customer Support Executive (Software Product)Years of Experience: 3-4 yearsLocation- DurgapurQualification- Any DegreeNo. of open Position- 2Position Summary:- Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform.- Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone.Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions.Primary Skills:Expected Years of ExpAbility to explain Software product concepts and workflow.3-4 yrsLogical thinking and root cause analysis.3-4 yrsAbility to work through complex customer inquiries.3-4 yrsFamiliar in SaaS and web platforms.3-4 yrsManaging multiple tickets or chats efficiently.3-4 yrsPrioritize and manage the queries / issues.3-4 yrsDevelop strategies to retain clients and reduce churn.3-4 yrsMonitor customer satisfaction through surveys or feedback and take action to address issues.3-4 yrsSecondary Skills:Expected Years of ExpUnderstanding of CRM/helpdesk tools.3-4 yrsClear, concise verbal and written communication.3-4 yrsWorking closely with product teams.3-4 yrsJob Responsibilities:- Respond to customer inquiries via email, chat, phone, or ticketing systems.- Documentation and writing skills.- Diagnose and troubleshoot software issues, bugs, or user errors.- Identifying the current and future business process.- To do gap analysis.- Escalate complex issues to the product development team.- Provide onboarding support for new users.- Create and maintain user guides, FAQs, and help documentation.- Conduct product walkthroughs, webinars, or live training sessions.Interested candidates, kindly share your resume at
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Customer Support Executive
1 week ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
6 days ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
7 days ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, India Pinnacle Infotech Full timeCompany Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, India Pinnacle Infotech Full timeCompany Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, West Bengal, India Pinnacle Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
