Customer Support Executive
4 weeks ago
Company OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with PinnaclitesPosition Name: Customer Support Executive (Software Product)Years of Experience: 3-4 yearsLocation- DurgapurQualification- Any DegreeNo. of open Position- 2Position Summary:- Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform.- Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone.Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions.Primary Skills:Expected Years of ExpAbility to explain Software product concepts and workflow.3-4 yrsLogical thinking and root cause analysis.3-4 yrsAbility to work through complex customer inquiries.3-4 yrsFamiliar in SaaS and web platforms.3-4 yrsManaging multiple tickets or chats efficiently.3-4 yrsPrioritize and manage the queries / issues.3-4 yrsDevelop strategies to retain clients and reduce churn.3-4 yrsMonitor customer satisfaction through surveys or feedback and take action to address issues.3-4 yrsSecondary Skills:Expected Years of ExpUnderstanding of CRM/helpdesk tools.3-4 yrsClear, concise verbal and written communication.3-4 yrsWorking closely with product teams.3-4 yrsJob Responsibilities:- Respond to customer inquiries via email, chat, phone, or ticketing systems.- Documentation and writing skills.- Diagnose and troubleshoot software issues, bugs, or user errors.- Identifying the current and future business process.- To do gap analysis.- Escalate complex issues to the product development team.- Provide onboarding support for new users.- Create and maintain user guides, FAQs, and help documentation.- Conduct product walkthroughs, webinars, or live training sessions.Interested candidates, kindly share your resume at
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Customer Support Executive
4 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 week ago
Durgapur, West Bengal, India Pinnacle Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
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Durgapur, India Ecoms Consultant Pvt.Ltd Full time**Job Summary** **Salary**: ₹10,000.00 - ₹30,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Durgapur, West Bengal: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...
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Customer Care Executive
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Durgapur, India Zambetek Solution Private Limited Full time**Customer Support (Voice Process - Bengali Language)** role: **Job Title**: Customer Support Executive - Bengali Voice Process **Job Type**: Full-Time **Location**:Benachity, Durgapur** **Working Days**: 6 Days a Week (1 Rotational Week Off) **Education Required**: Minimum 10th Pass **Zambetek Solution Private Limited** looking for enthusiastic and...
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Durgapur, India Dinetic technology pvt. Ltd Full timeHi, Greetings to all from Dinetic Technologies Pvt Ltd. We have an immediate requirement for the post of ' Customer Care Executive ' for our International Process. Schedule: - Night Shift - Morning Shift - US Shift Supplemental Pay Types: - Commission pay - Performance bonus - Yearly bonus **Job Types**: Full-time, Fresher **Salary**: ₹8,000.00 -...
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Durgapur, India TRANSCON - TISPL Full timeLocation: Kolkata Department: Marketing & Operations Employment Type: Full-Time Company Overview Join TISPL, a Value-Added Distribution House serving the Professional Audio-Visual Industry, as we expand our dynamic and innovative team. At TISPL, we pride ourselves on excellence, collaboration, and a forward-thinking approach to technology and client service....
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Durgapur, India TRANSCON - TISPL Full timeLocation: Kolkata Department: Marketing & Operations Employment Type: Full-Time Company Overview Join TISPL, a Value-Added Distribution House serving the Professional Audio-Visual Industry, as we expand our dynamic and innovative team. At TISPL, we pride ourselves on excellence, collaboration, and a forward-thinking approach to technology and client service....
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Cce (Customer Care Executive)
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Sales Executive
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Durgapur, West Bengal, India iTech® - Apple Premium Reseller Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptioniTech is Eastern India's Largest Apple Authorised Reseller, showcasing the entire Apple product line in a customer-friendly environment. With our main head office in Kolkata and 33 store locations across Eastern India, we strive to understand customers' specific needs and guide them to the correct Apple solution. We offer affordability,...
