Customer Support Executive

4 hours ago


Durgapur, West Bengal, India Pinnacle Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Overview

Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites

Position Name
: Customer Support Executive (Software Product)

Years of Experience
: 3-4 years

Location
- Durgapur

Qualification
- Any Degree

No. of open Position
- 2

Position Summary
:

  • Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform.
  • Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone.

Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions.

Primary Skills:

Expected Years of Exp

Ability to explain Software product concepts and workflow.

3-4 yrs

Logical thinking and root cause analysis.

3-4 yrs

Ability to work through complex customer inquiries.

3-4 yrs

Familiar in SaaS and web platforms.

3-4 yrs

Managing multiple tickets or chats efficiently.

3-4 yrs

Prioritize and manage the queries / issues.

3-4 yrs

Develop strategies to retain clients and reduce churn.

3-4 yrs

Monitor customer satisfaction through surveys or feedback and take action to address issues.

3-4 yrs

Secondary Skills:

Expected Years of Exp

Understanding of CRM/helpdesk tools.

3-4 yrs

Clear, concise verbal and written communication.

3-4 yrs

Working closely with product teams.

3-4 yrs

Job Responsibilities
:

  • Respond to customer inquiries via email, chat, phone, or ticketing systems.
  • Documentation and writing skills.
  • Diagnose and troubleshoot software issues, bugs, or user errors.
  • Identifying the current and future business process.
  • To do gap analysis.
  • Escalate complex issues to the product development team.
  • Provide onboarding support for new users.
  • Create and maintain user guides, FAQs, and help documentation.
  • Conduct product walkthroughs, webinars, or live training sessions.

Interested candidates, kindly share your resume


  • Sales Executive

    2 weeks ago


    Durgapur, West Bengal, India iTech® -  Apple Premium Reseller Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptioniTech is Eastern India's Largest Apple Authorised Reseller, showcasing the entire Apple product line in a customer-friendly environment. With our main head office in Kolkata and 33 store locations across Eastern India, we strive to understand customers' specific needs and guide them to the correct Apple solution. We offer affordability,...


  • Durgapur, West Bengal, India TBES Global Private Limited Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    JOB DESCRIPTIONCompany Name: TBES GlobalJob Title: Business Development ExecutiveLocation: DurgapurJob Type: Full-TimeIndustry: BIMAbout the Role:We are looking for a dynamic and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, developing client relationships,...

  • District Sales Executive

    50 minutes ago


    Durgapur, West Bengal, India Inditherma Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a District Sales Executive located in Durgapur. The District Sales Executive will be responsible for managing and growing sales in their assigned region. Day-to-day tasks include identifying and pursuing new business opportunities, building and...

  • sales executive

    1 week ago


    Durgapur, West Bengal, India Sparsh Innovators Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    1.Client Acquisition: Identify and acquire new clients to expand the customer base.2.Market Research: Conduct in-depth market research to identify new business opportunities. Stay updated on industry trends and customer needs.3.Sales Strategy Development: Develop and implement effective sales strategies to drive business growth. Create action plans to meet...

  • Team Lead

    1 week ago


    Durgapur, West Bengal, India Frontiza Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Responsibilities:*Lead and guide a team of executives in financial product distribution.*Provide training, motivation, and performance support to the team.*Ensure smooth operations and maintain strong customer relationships.Provident fund

  • Sales Executive

    7 hours ago


    Durgapur, West Bengal, India Ghoshal Info and Healthcare Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    As a Sales Executive at Lifecell, you will play a key role in promoting and expanding the awareness and adoption of cutting-edge stem cell banking services. Your responsibilities include educating potential clients through presentations, building and maintaining professional relationships with doctors and healthcare providers, and driving customer...

  • Sales Executive

    1 week ago


    Durgapur, West Bengal, India Rai Eco Sales Full time ₹ 8,00,000 - ₹ 9,60,000 per year

    Sales Executive – Ather Electric ScootersLocation: Durgapur BhiringiCompany: RES Pvt. Ltd. (Authorized Ather Dealer)Role Responsibilities:Showroom & Field Sales (Retail & Corporate)Customer Interaction & Product DemoTest Ride Coordination & Follow-upLead Conversion & Target AchievementCRM / Salesforce Data EntryParticipation in Local Marketing &...


  • Durgapur, West Bengal, India Knowteq Equipcare LLP Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Digital Marketing Executive – Mining Equipment Industry Location: Durgapur Company: Knowteq Equipcare LLP Experience: 1–3 years | Full-time | On-siteAbout UsAt Knowteq Equipcare LLP, we're a trusted name in the mining and heavy equipment industry, known for delivering robust, high-performance solutions that power some of the most challenging projects...


  • Durgapur, West Bengal, India Zambetek solution pvt ltd Full time

    Job Opening: Business Development Executive – Goodwill Wealth ManagementLocation: DurgapurTiming: 9:00 AM to 6:00 PMContact: About the Company:Goodwill Wealth Management is a leading name in the financial services industry, offering stockbroking, investment, and wealth-building solutions across India. We empower ambitious professionals to grow in the...


  • Durgapur, West Bengal, India Pinnacle Infotech Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job descriptionRoles & Responsibilities of HR Operations ExecutiveRole Overview:The HR Operations Executive plays a crucial role in maintaining HR data accuracy, generating reports, and supporting HR processes with a strong emphasis on Excel-based data analysis, reporting, and HR MIS.Key Responsibilities:1. HR MIS & Reporting (Primary Focus)Maintain and...