Customer Care Executive

4 days ago

Durgapur, India Zambetek Solution Private Limited Full time

**Customer Support (Voice Process - Bengali Language)** role:
**Job Title**: Customer Support Executive - Bengali Voice Process

**Job Type**: Full-Time
**Location**:Benachity, Durgapur**
**Working Days**: 6 Days a Week (1 Rotational Week Off)
**Education Required**: Minimum 10th Pass

**Zambetek Solution Private Limited** looking for enthusiastic and customer-focused individuals to join our **Voice Support Team** for the **Bengali language process**. As a Customer Support Executive, you will handle outbound calls to fill survey forms.

**Key Responsibilities**:

- Handle outbound customer calls in **Bengali language**.
- Maintain a polite, professional, and positive tone during conversations.
- Record call details, update customer records, and follow call scripts as needed.
- Escalate complex issues to the team leader or relevant department.
- Meet daily/weekly/monthly call targets and quality standards.

**Requirements**:

- **Fluent in Bengali** (spoken)
- **Minimum qualification: 10th Pass.**:

- Good communication and listening skills.
- Basic computer knowledge preferred.
- Ability to work in a fast-paced environment.
- Must be punctual and dependable.
- Willingness to work 6 days a week with rotational weekly offs.

**What We Offer**:

- Fixed salary with performance incentives
- Paid training and growth opportunities
- Friendly and supportive work environment
- Career progression within the organization

Pay: ₹6,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 +91 90468 56875
Expected Start Date: 28/07/2025

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