Cce (Customer Care Executive)

7 days ago

Durgapur, India Jet Web Solutions Pvt Ltd Full time

Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Customer Focus.
- Customer Service.
- Data Entry Skills.
- Exceptionally self-motivated and directed.
- Keen attention to detail.
- Ability to motivate in a team-oriented, collaborative environment.
- Excellent Communication skills

**Salary**: ₹96,000.00 - ₹120,000.00 per year

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91 9635182306

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