Associate IT Support Specialist

6 days ago


hyderabad, India Align Technology Full time

About this opportunity

We are seeking an Associate IT Support Specialist to join our Global Operations Center (GOC). The Global Operations Center is a support team within our Digital Workplace Experience (DWE) organization that provides remote technical support to our internal employees. In this role, you will be responsible for providing tier 1 technical support to Align Employees, resolving issues related to our products and services, and ensuring a positive user experience. In this role, you will… Respond to end user inquiries, problems, and requests via chat, email, and ticket. Diagnose, troubleshoot, and resolve technical issues related to our products and services. Escalate complex issues to the appropriate team as instructed by knowledge article and/or SOP. Document customer interactions, troubleshooting steps, and resolution methods in our ticketing system (ServiceNow). Adhere to the team’s key performance indicators (KPI) and Service Level Agreements (SLA). Participate in ongoing training to stay up to date with the latest technologies and best practices. In this role, you’ll need … Must Have Familiarity with common operating systems (Windows, MacOS, iOS, Android) Experience working with and troubleshooting the MS O365 suite. Working knowledge of Active Directory, Azure, and Exchange management Excellent verbal and written communication skills A flexibility to work in shifts and on weekends as needed. Desired Previous experience in a customer service or technical support role Ability to work in a face-paced and dynamic environment. A problem-solving attitude and a willingness to learn new technologies. Industry certifications (CompTIA, ITIL, HDI)

  • Hyderabad, India Align Technology Full time

    About this opportunityWe are seeking an Associate IT Support Specialist to join our Global Operations Center (GOC). The Global Operations Center is a support team within our Digital Workplace Experience (DWE) organization that provides remote technical support to our internal employees. In this role, you will be responsible for providing tier 1 technical...


  • Hyderabad, India Align Technology Full time

    About this opportunity We are seeking an Associate IT Support Specialist to join our Global Operations Center (GOC). The Global Operations Center is a support team within our Digital Workplace Experience (DWE) organization that provides remote technical support to our internal employees. In this role, you will be responsible for providing tier 1 technical...


  • Madhapur, Hyderabad, Telangana, India Technology Support Specialist Full time

    Dear Greetings from CIS !! We are hiring for the voice process executives with extraordinary communication skills in English, Hindi and Telugu. Below are the respective job details. Role - CSE - Customer Support Executives (Associates and Team leads) Location: Hyderabad Experience: 0 - 5 Years Qualification: Graduation/Post graduation. Salary - Best...


  • Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...


  • Hyderabad, India Technology Support Specialist Full time

    **Job Description: Customer Service Executive (Banking Sector)** **Position Overview**: **Requirements**: Education: Minimum graduation in any discipline. A background in finance, commerce, or banking will be an added advantage. Language Skills: Fluency in Hindi and English is mandatory, both written and verbal. Communication: Strong interpersonal and...


  • Hyderabad, India Appen Full time

    Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customizes participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and...


  • hyderabad, India ATES Consulting Private Limited Full time

    Telesales Specialist Associate : Candidates with excellent English communication with Min 6 mnths - 1 year of Domestic TelesalesSales Experience Timings:General Shift (9 AM- 6 PM) Salary - Upto 20K for Australian process. Work from office DOJ Immediate to 30 days You will be fully supported on your journey with an extensive, paid in-house training...


  • Hyderabad, Telangana, India International Flavors & Fragrances Full time

    Job DescriptionAre you enthusiastic about providing excellent service? Would you enjoy working for a global company that is dedicated to making a positive impact on both people and the planet?Join IFF, a leading global organization specializing in food, beverage, health, biosciences, and sensory experiences. We are currently looking for a dynamic individual...


  • Hyderabad, Telangana, India GRUNDFOS Full time

    Note that the location is in Visakhapatnam. As an Associate Service Specialist, you will apply broad expert technical knowledge and after-sales service to the regional/global market for Grundfos supplied services and solutions. Responsible for maintaining and developing service programs for products, service centers and partners and troubleshooting...


  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...


  • hyderabad, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...


  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client.The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users.They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...


  • Hyderabad, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...


  • Hyderabad, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...


  • Hyderabad, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...


  • Hyderabad, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions. Job Title: Client Support...


  • Hyderabad, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...

  • Procurement Specialist

    2 months ago


    Hyderabad, India TJX Global IT India Full time

    What you will discover:Inclusive culture and career growth opportunitiesGlobal Organization which collaborates across U.S., Canada, Europe, Australia and IndiaChallenging, collaborative, and team-based environmentWhat you will do:The TJX Non-Merchandising Purchasing Organization is a trusted partner to our myriad of business functions. As a Procurement...


  • Hyderabad, Telangana, India TJX Global IT India Full time

    What you will discover: Inclusive culture and career growth opportunities Global Organization which collaborates across U.S., Canada, Europe, Australia and India Challenging, collaborative, and team-based environment What you will do: The TJX Non-Merchandising Purchasing Organization is a trusted partner to our myriad of business functions. As a...

  • Procurement Specialist

    2 months ago


    Hyderabad, India TJX Global IT India Full time

    What you will discover:Inclusive culture and career growth opportunitiesGlobal Organization which collaborates across U.S., Canada, Europe, Australia and IndiaChallenging, collaborative, and team-based environmentWhat you will do:The TJX Non-Merchandising Purchasing Organization is a trusted partner to our myriad of business functions. As a Procurement...