Epic MyChart Support Specialist

1 day ago

Hyderabad, India InterScripts, Inc. Full time

We’re Hiring: Epic MyChart Support Specialist | Hyderabad (On-site)Are you passionate about healthcare technology and helping patients access care seamlessly?We’re looking for an Epic MyChart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.Position: Epic MyChart Support SpecialistLocation: Hyderabad, IndiaExperience: Minimum 1 year of relevant experienceAvailability: Immediate joiner (within 4–5 days)Role Overview:As a MyChart Support Specialist, you will be the first point of contact for patients and clinical staff using the Epic MyChart portal. You’ll provide high-quality technical and functional support, ensuring a smooth, secure, and positive user experience.✨ Key Responsibilities:- Provide first-level support for MyChart-related issues (login, access, functionality, etc.)- Respond to patient and staff inquiries via phone, email, and ticketing systems- Troubleshoot and resolve technical issues with empathy and accuracy- Maintain comprehensive records of support interactions and resolutions- Collaborate with clinical and IT teams to enhance user satisfaction- Develop and update user documentation and FAQsRequired Qualifications:- Minimum 1 year of experience in technical support, US healthcare, or customer service- Excellent verbal and written communication skills- Familiarity with ticketing/documentation tools- Basic understanding of EHR systems (Epic experience preferred)- Strong analytical and troubleshooting abilities- Bachelor’s or Associate degree preferredPreferred Qualifications:- Prior experience supporting Epic MyChart- Knowledge of US healthcare workflows and HIPAA compliance- Strong multitasking, time management, and customer service skillsCore Competencies:- Excellent communication & interpersonal skills- Technical aptitude and problem-solving mindset- Attention to detail- Commitment to delivering superior customer experiencesInterested?We’d love to hear from you Please send your updated resume to: | | |

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