Technical Support Associate

1 day ago


Bengaluru, India Your Pitchh Full time

Hiring For Technical Support Associate (International Voice/Chat Process)

To Schedule an interview call

Requirements:

- Excellent Communication in English.

- Fresher

- Experienced- Minimum 1 year of Technical Support experience in BPO.

- Candidates are in Bangalore are only preferred.

- Immediate joiners only

Job summary:

We are seeking a detail-oriented and tech-savvy individual for a Technical Support (Non Voice) position. The role involves providing assistance to customers through email, chat, and ticketing systems. The ideal candidate will have strong written communication skills, the ability to troubleshoot technical issues, and a customer-centric approach .

Key Responsibilities:

  • Handle customer queries via email, chat, or support portals.
  • Troubleshoot technical issues related to software, hardware, or services.
  • Escalate complex problems to relevant departments or higher-level support.
  • Maintain accurate records of interactions and solutions provided.
  • Follow standard procedures and documentation protocols.
  • Ensure timely resolution and high levels of customer satisfaction.

-Work Location: Brookfield / Whitefield, Bangalore

-Shifts: Rotational Shift (5 days work /2 days off)

-Salary: Up to 4.7 LPA

-Immediate joiner only

Interested candidates can contact to HR NAYANA)

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