Help Desk Analyst

4 weeks ago

Delhi, India FedTec Full time
FedTec Overview:

FedTec

is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.

Position: Help Desk Analyst Work Location: Remote Work Schedule: 6:30 PM to 4:00 AM IST, following the American holiday schedule.

Job Summary: The Helpdesk Analyst provides essential first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues to ensure smooth IT operations across the organization. This role requires a customer-focused individual with strong analytical skills who can prioritize effectively in a dynamic environment.

Key Responsibilities: 5-7 years of experience managing desktop and cloud infrastructure Managing Entra ID / Intune Developing automation to eliminate manual tasks (disable inactive users, …) Cost Management, Inventory Management L1 and L2 Support for local and remote users Facility Support, developing standards for all users Build new hardware, support onsite infrastructure Able to support Windows, M365 and other desktop applications. Create new user, delete user and manage routine tasks Software installation, maintain inventory of hardware / software using Azur platform.

Qualifications: Education: Bachelor’s degree in computer science, Information Technology, or a related field is preferred.

Experience: 3-5 years in IT support, ideally including Level 1 Helpdesk support. Experience in cloud infrastructure management is a plus.

Technical Skills: Proficiency in Windows, macOS, M365 suite, Active Directory, and remote desktop tools. Basic networking knowledge (TCP/IP, DNS, firewalls). Familiarity with AWS, Azure, Google Cloud, and Microsoft Virtual Desktop is advantageous.

Soft Skills: Strong problem-solving abilities, effective communication, attention to detail, and the ability to prioritize in a fast-paced environment.

Certifications : A+ or Network+ preferred; AWS or Azure certifications are beneficial.

When You Join FedTec,

You Are Joining a Family We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team. Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:

Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being. Generous paid time off for relaxation and rejuvenation. Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage. Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services. Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs. Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.

At

FedTec

we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today

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