Workforce Manager

Job Summary: The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB’s as well as aligning business resources...

Job Summary: The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB’s as well as aligning business resources...

So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice...

**Summary of Primary Job Responsibilities**: - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements...

Description Job Profile WL 1 - Assistant Strategic Sourcing Manager Business Services – HR Services & Workforce Management, South Asia Job Title: Assistant Sourcing Manager – Business Services HR Services & Workforce South Asia Department: MBS Procurement – Business Services Profession (Marketing, Finance, etc.): Supply Chain Work...

Description Job Profile WL 1 - Assistant Strategic Sourcing Manager Business Services – HR Services & Workforce Management, South Asia Job Title: Assistant Sourcing Manager – Business Services HR Services & Workforce South Asia Department: MBS Procurement – Business Services Profession (Marketing, Finance, etc.): Supply...

Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to High Job Overview The primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based...

Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to High Job Overview The primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based...

Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

At AWS India, we’re looking to hire a Sr. Workforce Scheduler to be part of the AWS Support Workforce Management team in Amazon Web Services India Private Limited(AWS India). The Scheduler will lead and manage end to end scheduling life cycle and site performance during the day to ensure effective management of the incoming and outbound phone, chat and...

At AWS India, we’re looking to hire a Sr. Workforce Scheduler to be part of the AWS Support Workforce Management team in Amazon Web Services India Private Limited(AWS India). The Scheduler will lead and manage end to end scheduling life cycle and site performance during the day to ensure effective management of the incoming and outbound phone, chat and...

Digital Workforce is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and Community Bank (CCB) Operations. The team is accountable to scope and drive digital workforce agenda including process selection, process design, organizational change and functional collaborative engagements across CCB Operations....

Key Responsibilities: Should have worked in senior leadership roles in Workforce Management for at least 5 years with a total experience of Workforce Management for at least 10+ years.Lead and manage a team of 3-5 Workforce Managers and 50+ Workforce Management resources: responsible for the overall direction and performance of the teamsShould be able to...

Key Responsibilities: Should have worked in senior leadership roles in Workforce Management for at least 5 years with a total experience of Workforce Management for at least 10+ years. Lead and manage a team of 3-5 Workforce Managers and 50+ Workforce Management resources: responsible for the overall direction and performance of the teams Should be able...

Job Description: • Monitors the queue realtime and addresses issues that could impact SLAs. • Act as a point of contact for all technical issues that could impact delivery and SLAs. • Tracks real-time impact of technical issues on productivity. • Reviews SLAs performance from previous week and prepares RCAs whenever required. • Preparing...

Our key capabilities include : Organizational Change Management Organizational Design HR Operating & Delivery Model HR Process Efficiency & Policy TransactionsYour key responsibilities :As a Manager, you will be a key resource on business transformation projects. In this role, you should be able to deliver quality client service, deliver insightful solutions...

Job Title: Senior TPF / AssemblerDeveloper Location: Fort Worth TX (Remote work is alsopossible) Type:Contract/FullTime Employment (NonIT) JobDescription: Weare seeking a talented Senior TPF / Assembler Developer to join ourteam on a fulltime basis. As a Senior TPF / Assembler Developer youwill be responsible for developing and maintaining TPF...

Company Description: Kaam.com is a leading platform revolutionizing workforce dynamics by providing innovative solutions and ideas in the job market. Our focus is on accelerating skilling, job creation, employability, diversity, and the future of work. We have successfully made our mark in the hospitality industry and are expanding into other industries with...

Overview: TekWissen Group is a workforce management provider throughout Indiaand many other countries in the world this client is a wellknownConsumer Health Organization which is trusted by millions ofconsumers who use their products to improve their daily liver. Position: FieldBusiness Manager Location: Mumbai Duration: Full Time Work Type:...