WFM Manager/Sr. Manager, Mumbai
1 month ago
Key Responsibilities:
Should have worked in senior leadership roles in Workforce Management for at least 5 years with a total experience of Workforce Management for at least 10+ years. Lead and manage a team of 3-5 Workforce Managers and 50+ Workforce Management resources: responsible for the overall direction and performance of the teams Should be able to communicate with senior level connects at prospect and clients and help to win new deals and grow existing business as an SME Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
Qualifications:
Graduate degree in a relevant field required. A Master s Degree in Management is preferred. Advanced knowledge of Excel, strong presentation skills, and the ability to motivate and inspire large groups of people are a must Willingness to work from office 24*7 Shift (Rotational Week off’s)-
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