Workforce Management Analyst

Pls send your responses to ‘ radhika.gupta1@teleperformance.com ‘. The Role & Responsibilities: An exciting opportunity has arisen for a Real Time Analyst WFM within the existing Resource Planning Team. In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are...

Pls send your responses to "radhika.gupta1@teleperformance.com".The Role & Responsibilities: An exciting opportunity has arisen for a Real Time Analyst WFM within the existing Resource Planning Team. In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in...

Pls send your responses to "radhika.gupta1@teleperformance.com".The Role & Responsibilities: An exciting opportunity has arisen for a Real Time Analyst WFM within the existing Resource Planning Team. In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in...

Job PurposeThe Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job PurposeThe Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job Purpose The Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job PurposeThe Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job PurposeThe Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job PurposeThe Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job PurposeThe Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job Purpose The Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...

Job Summary: The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB's as well as aligning business resources...

Job Description:• Monitors the queue realtime and addresses issues that could impact SLAs.• Act as a point of contact for all technical issues that could impact delivery and SLAs.• Tracks real-time impact of technical issues on productivity.• Reviews SLAs performance from previous week and prepares RCAs whenever required.• Preparing agent schedules...

Job Description: • Monitors the queue realtime and addresses issues that could impact SLAs. • Act as a point of contact for all technical issues that could impact delivery and SLAs. • Tracks real-time impact of technical issues on productivity. • Reviews SLAs performance from previous week and prepares RCAs whenever required. • Preparing agent...

**Key Accountabilities and Main Responsibilities** Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues. Understand leave requirements and support the business unit to manage leave in line with budget assumptions. Use evidence to inform and...

The Workforce Senior Specialist II is a part of the Real-Time Adherence team within Workforce Planning is responsible for the real-time monitoring and day-to-day service levels for multiple lines of business under Consumer & Community Banking.  Job Responsibilities: Entering and reporting schedule and exception activity, providing management with...

Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

Job PurposeThe Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity planning, financial management, process governance, and reporting within the...