Workforce Planner

2 weeks ago

Fort Mumbai Maharashtra, India TaskUS Full time

So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our employees are top notch

So, it's time to imagine what it's like being a Workforce Planner. Imagine that you're an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities within your team. You will monitor the accuracy of billing procedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: you must be effective in driving staffing forecasts that are best for our people and our business.

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills.

What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs.

So, do you have what it takes to become a Workforce Planner?

**Requirements**:
Here's what we're looking for:

- We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
- We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We're in search for someone who is proactive when it comes to making decisions, as well as solving problems.
- Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high achiever and self-starter.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

  • Workforce Planner

    6 days ago

    Fort, Mumbai, Maharashtra, India TaskUS Full time

    So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice...

  • Senior Planner

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India A-STAR GROUP Full time

    Core Responsibilities : Under the supervision of Lead Planner or a direct report of this position, collate and compile the necessary information to support timely schedule development and reporting. Develop the project planning and progress measurement procedures in accordance with project requirements and ensure proper implementation in the...

  • Asst.VP. / GM (Workforce Management)-Navi Mumbai

    Found in: Whatjobs IN C2 - 1 week ago

    navi mumbai, India ADI Group Full time

    Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

  • Asst.VP. / GM (Workforce Management)-Navi Mumbai

    Found in: Talent IN C2 - 2 weeks ago

    Navi Mumbai, India ADI Group Full time

    Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

  • Anaplan

    1 week ago

    Mumbai, India LTIMindtree Limited Full time

    Relevant Experience in Anaplan must be within 4 to 10 years and should have L3 certification, Master planner solution architect type of candidate and should have good experience on FP&A, Sales Planning, Supply Chain Planning and Workforce Planning (Any one or more is good to have)

  • Presales Engineer_WFM

    Found in: Whatjobs IN C2 - 1 day ago

    Mumbai, India NICE Full time

    Scope and Responsibility:The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities:Work with our prospects and customers to enhance business processes through the demonstration and configuration of theWorkforce Management( WFM) and other NICE...

  • Presales Engineer_WFM

    Found in: Whatjobs IN C2 - 2 days ago

    mumbai, India NICE Full time

    Scope and Responsibility:The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities:Work with our prospects and customers to enhance business processes through the demonstration and configuration of the Workforce Management ( WFM ) and other NICE...

  • Presales Engineer_WFM

    Found in: Talent IN 2A C2 - 3 days ago

    Mumbai, India NICE Full time

    Scope and Responsibility: The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities:Work with our prospects and customers to enhance business processes through the demonstration and configuration of the Workforce Management (WFM) and other NICE...

  • Presales Engineer_WFM

    Found in: Whatjobs IN C2 - 2 days ago

    Mumbai, India NICE Full time

    Scope and Responsibility: The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities: Work with our prospects and customers to enhance business processes through the demonstration and configuration of the Workforce Management (WFM ) and other...

  • Presales Engineer_WFM

    Found in: Appcast Linkedin IN C2 - 3 days ago

    Mumbai, India NICE Full time

    Scope and Responsibility: The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities:Work with our prospects and customers to enhance business processes through the demonstration and configuration of the Workforce Management (WFM) and other NICE...

  • Intern - Epc

    1 week ago

    Mumbai, India Reliance Retail Full time

    **Posted Date** - 29 Mar, 2023**Business** - EPC**Family** - Strategy & Planning**Functional Business Area** - Strategy & Projects**Location** - CT0169**Responsibilities**: "- Check plans, drawings and quantities for accuracy of calculations for all projects - Ensure that all materials used and work performed are in accordance with the specifications -...

  • Events Executive

    1 week ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24018521 **Job Category** Food and Beverage & Culinary **Location** Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Responsible for all on-site details for executing...

  • AsstVP GM

    Found in: Talent IN C2 - 2 weeks ago

    Navi Mumbai, India ADI Group Full time

    Client Information:With operationsspread across 25 countries and a workforce of more than 4000employees the organization enables some of the leading bankingecommerce automotive telecom insurance OTT entertainmentpharmaceuticals and BFSI brands to achieve their businesstransformation goals. Client has been featured in renowned globaladvisory firms reports...

  • Facility Executive

    3 days ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facility Executive **What this job involves**: Quarterly maintenance of all FCUs, AHUs, PACs, Split, HRWs, Scrubber, VAVs and VRFs According to the 52-week planner, monthly maintenance of all FCUs, AHUs, PACs, Split, HRWs, Scrubber, VAVs and VRFs etc. Daily readings of all critical...

  • Executive, Advertising Sales

    Found in: beBee S IN - 3 weeks ago

    Mumbai, India WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Supply Chain Scheduling Specialist

    Found in: Talent IN C2 - 6 days ago

    Mumbai, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full time

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless...

  • Supply Chain Scheduling Specialist

    Found in: Whatjobs IN C2 - 5 days ago

    mumbai, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full time

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless...