Senior Technical Account Manager
5 days ago
Recognized as a five-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights , our award-winning Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.
Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list . Backed by Vista Equity Partners , one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide , including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.
At Securonix, we are driven by our core values and place our people at the heart of everything we do:
Winning as One Team: We work together with universal respect to achieve aligned outcomes
Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers
Agility in Action: We embrace change and are unified in our purpose and objectives amidst change
Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.
At Securonix, our Senior Technical Account Managers (TAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Securonix platform, our TAMs thrive on solving problems and building new technology. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with Securonix. Because the TAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.
Job Title: Senior Technical Account Manager
Primary Skill Sets: Cyber Security Background, Customer Advocacy, Cross-Sell/Up-Sell, SIEM
Secondary Skill Sets: SOC Operations
Summary:
TAM will ensure end-to-end delivery of customer experience and be the trusted advisor and primary technical SPOC. They will be also responsible for retaining and growing current client revenue in the region.
Responsibilities:
Account Delivery Management
Awareness of key stakeholders (Individuals & Teams)
Stay connected with customer’s technology owners (Engineering) and actual consumers (SOC Operations)
Document and update immediate priorities and challenges
Current state value realization assessment and alignment
Customer Sentiment/Health
Establish and conduct regular cadences with key stakeholders
Accurate and transparent current state health/sentiment disclosure to internal ELTs (Executive Leadership Team)
Conduct proactive risk assessments and assess the need for SWAT support and executive sponsor attention
Field Engagement
Perform proactive health checks on SIEM deployment
Proactive escalations to internal support teams
Customer Accountability
Operate under proactive/reactive mode to ensure overall health of platform and solution.
Proactively conduct periodic risk assessments to identify key priorities and proactive mitigations to ensure healthy sentiment
Stay close with the product consuming teams to better understand/deliver value
Continuous enablement to improve adoption & collaborate with sales team
Required Skills:
12+ years experience in leading customer-facing organizations
10+ years experience in SIEM/Cyber Security Industry
5+ years experience in Cyber Security operations
Must have worked in the region for a significant portion of the career
Strong empathy for customers
Deep understanding of value drivers in recurring revenue business model
Analytical and process-oriented mindset
Excellent communication and presentation skills
Ability to lead a team of experienced TAM and technologists
Preferably based in Mumbai with ability to manage/experience with large scale and complex enterprises, preferably banks .
Benefits:
As a full-time employee with Securonix, you will be eligible for the following employee benefits:
Health Insurance with a total sum insured is INR 5,00,000
Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
Personal Accident with total sum insured is INR 10,00,000
Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
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