Operations Manager

3 weeks ago

Mumbai, India Bfc Forex And Financial Services Full time

MAIN DUTIES

Leadership/Management:

  • Supervises the members of the Team and Branches to ensure that their individual tasks are efficiently carried out.

Customer Services

  • Ensures that support to branches and other departments, as may be required, are provided and problem resolutions are delivered in a timely manner.

Operational Excellence

  • Assists the Head of Operations in ensuring that records in the custodianship of Operations are accurate and readily available when requested.
  • Escalates to the Head of Operations any policy / procedure that is violated in the branches or within the department.
  • Identifies any system/online software related issues and report to Head of Operations and coordinate with IT on requirements of branches.
  • Monitor the branch activities and day to day operations.
  • Train the branch staffs to attain the operational efficiency.
  • Work closely with the branch to upgrade the internal audit ratings of the Branches.
  • Making the Daily MIS and Distribution
  • Preparation of MIS and Data analysis of the products and transactions as per the direction of Head Of Operations.

Teamwork

  • Contributes to an environment of teamwork within the department by ensuring everyone realizes that the success of the department is dependent on all working towards the same organizational goals.
  • Assists the Head of Operations in liaising with other functional areas of the organizations business for ease of problem resolution.

EDUCATION & TRAINING

Masters degree (preferably with an IT background)

EXPERIENCE

Minimum 5-10 years in the Forex industry (India & abroad)

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