Associate - Customer Experience

3 weeks ago


delhi, India Shyft Full time
At Shyft, we combine lifestyle management solutions (Nutrition, Yoga, Exercise and more) with technology to help our customers track, reverse and manage chronic health conditions.
The product will have health tracking based on wearables & diagnostics, integrated with full stack wellness services like Yoga, Nutrition & Exercise, to provide high impact and fast recoveries to the customers. The platform will also solve for scaling a highly personalized journey with focused communities, one to one mapping to coaches, and commerce, to show high impact to the customers.
Know more about Shyft here - the Role
As a Customer Experience Associate, you will be responsible for ensuring a high-quality member experience and creating customer delight. You will be part of a mid-sized team and will work towards identifying, understanding, and resolving customer queries via chat support, email, and calls (if necessary). If you're a hustler with great communication skills with a customer-first mindset, this role is for you.
Responsibilities:
Be the first point of contact for members - identify, understand and resolve customer queries
Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience.
Work on process/workflow design to ensure root cause resolution of frequent customer queries.
Frequently interact with premium Shyft members to ensure a high-quality user experience and create customer delight.
Record and document all relevant user feedback.
Work in 5-hour shift either in the morning (7am to 12pm IST) or evening (4pm to 9pm IST) to ensure great customer support (6 days working | weekday off)
Own customer satisfaction targets and resolve all user queries within specified timelines.
Skills & Experience:
6 months to 2 years of experience in customer service.
Excellent communication skills with expert-level fluency in English
Prior experience in managing customer support operations via chat in a fast-paced startup environment will be a bonus.
A highly driven self-starter, with very strong ownership of their work
Mindset to delight customers

  • Delhi, India Zomato Full time

    We are on the hunt for our next Customer Service Champion!As part of theZomato Associate Accelerator Program (ZAAP ), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.Here, you're not just an Associate; you are on the path to...


  • Delhi, India Shyft Full time

    At Shyft, we combine lifestyle management solutions (Nutrition, Yoga, Exercise and more) with technology to help our customers track, reverse and manage chronic health conditions.The product will have health tracking based on wearables & diagnostics, integrated with full stack wellness services like Yoga, Nutrition & Exercise, to provide high impact and fast...


  • new delhi, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Ingredients) to become a part of our team. We are looking for a performance-driven, customer-centric individual with a strong work ethic to...


  • Delhi, India BOO FASHION AND LIFESTYLE Full time

    Responsibilities for Customer Service Associate - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions and check for customer...


  • New Delhi, India Indira Gandhi Institute of Aeronautics Full time

    **Customer Service Associate - **good communication skills ( English and Hindi ), Patience, and understanding ensure customer satisfaction verifying customer understanding of information and answer. **Customer Service Associate Qualifications / Skills**: - Product knowledge - Informing others - Data entry skills - Organization - Analyzing information -...


  • Delhi, Delhi, India Tradais Digital Full time

    We are looking for a customer support associate to join our team and provide excellent service to our customers. You will be responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction. **Responsibilities**: - Identify customer needs and provide appropriate solutions - Maintain updated knowledge of the company’s...


  • Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    Post - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.45000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. 5.5 days working Day Shift (9 hrs working) Max age limit - 30 years Job location - Near Mohan Estate, DELHI **Job Types**:...


  • Delhi, India Quicky Technologies Full time

    Job Title: Customer Support Associate **Responsibilities**: Provide accurate information about products and services to customers Resolve customer issues and complaints in a timely and effective manner Maintain a positive and professional attitude while interacting with customers Keep records of customer interactions, transactions, comments, and...


  • Delhi, India We Hire Full time

    hiring customer support associaterotati0onal shift 6 pm - 2am(us)pick and drop only one side (after 9:30)voice processinternational23k in handtravell allowance 1750 if used company transsolving queries delivery and all


  • Delhi, India Orange Business Full time

    **About the role**: **Key accountabilities** **Key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer...


  • Delhi, India JindalX Full time

    Excellent English Communication Skills Rotational Shift Customer Support Associate Query Resolution Up selling **Salary**: ₹15,000.00 - ₹28,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Flexible shift - Monday to Friday - Morning shift - Night shift - Rotational shift Supplemental pay types: -...


  • Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...


  • Delhi, India Solution Point Consultancy Private Limited Full time

    Department: Operations Designation: Customer Success Associates Campaign Type: International (AU Process) What you will be doing? Skills Required: - Excellent Communication skills required in English - Customer handling skills Qualification: - Graduate must. - Minimum 6 months experience required. - Should be comfortable working night shifts Other...


  • Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    Post - EMAIL SUPPORT ASSOCIATE (Work from Office) Salary - Rs. 28000 CTC to Rs.43000 CTC 60 % MAIL & 40 % OUTBOUND CALLS Attend the incoming calls of the customers & sort their queries complaints regarding the services. **Excellent International Proficiency mandatory** **Graduation is mandatory** 5.5 days working Day Shift (9 hrs working) **Max age...


  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...


  • Delhi, India Baazi Games Full time

    **Customer Support Executive\Player Relations Associate**: About Baazi Games At Baazi Games, we collaborate in an environment that offers a surplus of freedom to think out of - the box and take ownership of opportunities. Just like our games, we are bold and out there in our thinking. Be it boardroom meetings, coffee breaks with colleagues, or a game at...


  • Delhi, India IDFC FIRST Bank Full time

    Job Description Form Role/Job Title - Banker - Customer Experience Business - Retail Banking Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening...

  • Webflow Developer

    4 weeks ago


    Delhi, India Right Customer Full time

    OverviewAre you a Webflow Developer with a passion for creativity and the ability to quickly turn designs into beautiful, functional websites? If yes, we need someone like you!As a Webflow Developer, you play a crucial role in creating captivating, high-converting websites for our clients. The ideal candidate has a strong eye for design, knows how to use the...


  • Delhi, Delhi, India Cyanous Software Pvt Ltd Full time

    We are hiring for Customer Care Associates (Inbound - Voice) **Job Description**: - They will be talking to customers - Resolving customers’ queries on phone - Deal with customer centricity - Documenting the conversation & resolution - Identify the customer Escalation and act according to it - Should have very good reasoning & logical approach towards...


  • Delhi, India Razorpay Full time

    Hi All,Razorpay, Bangalore is hiring for Associate - Customer Retention and Renewal .We are looking for a outbound/inbound sales specialist with 2-5 years of relevant experience along with the below skill sets -- Product focussed sales experience- Must have experience in B2B Sales- Analytical Skills should be good.- Negotiating the appropriate price of the...