Customer Service Associate

2 months ago


Delhi, India BOO FASHION AND LIFESTYLE Full time

Responsibilities for Customer Service Associate
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Working on the overall post sales process and connect direct link to all customers via Meta/mail//calls.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications for Customer Service Associate
- 1+ years of previous customer service experience a plus point.
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English & Hindi
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise,

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Work from home

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- NCR, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Expected Start Date: 01/03/2023



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