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Customer Service Associate
4 weeks ago
Job Title: Customer Service Associate (CSA)
Location: New Delhi
Department: Customer Support
**Job Type**: Full-Time
Languages: English and Punjabi
Role: Permanent
**Job Summary**
Key Responsibilities:
**Customer Interaction**:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer complaints and issues promptly, escalating to higher levels when necessary.
**Communication**:
- Provide clear and concise information to customers about products, services, and policies.
- Communicate effectively in both English and Punjabi to cater to a diverse customer base.
**Problem-Solving**:
- Identify and resolve customer issues efficiently and effectively.
- Provide accurate information and solutions by following company policies and procedures.
**Documentation**:
- Maintain detailed and accurate records of customer interactions and transactions.
- Update customer information in the database accurately and promptly.
**Team Collaboration**:
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in team meetings
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Punjabi (required)
Work Location: In person
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