Customer Service Associate

1 week ago

Delhi, India Baazi Games Full time

**Customer Support Executive\Player Relations Associate**:
About Baazi Games

At Baazi Games, we collaborate in an environment that offers a surplus of freedom to think out of
- the

box and take ownership of opportunities. Just like our games, we are bold and out there in our

thinking. Be it boardroom meetings, coffee breaks with colleagues, or a game at the TT table,

partnership and teamwork are always by our side. For us, there are no Monday blues or fantastic

Fridays. Each day at Baazi Games, we welcome an enthusiastic team that is turbocharged for high

performance. We are constantly in power-up mode and chase our goals untamed and unabashed.

We started our journey with the sole purpose of giving our audience a sports experience that is world
- class in every sense. Everything since then has been about our users. Their needs and expectations sit at the center of our thoughts and actions.
- **BAAZI GAMES Platforms-**:

- Deliver extraordinary customer service by responding to customer concerns regarding customer accounts.
- Should have excellent communication and English language skills (written and verbal) with good typing speed.
- Highlight issues through feedback and recommend changes in workflows, procedures, and service levels to meet customer needs and to ensure quality service always.
- Grow and nurture customer relationships in every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality
- Balance customer interests with the interests of the company.
- Resolve all customer queries and follow established problem ticket recording procedure as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decision process.

**need and requirement**:

- Should be a problem solver

**Personal attributes**:

- We are looking for go-getters, with high drive and ownership

Baazi encourages a holistic growth environment for all employees to make them good human beings

and better at what they do:
**Healthcare**:

- Medical insurance for you & your family
- Maternity leaves for new mothers

**Salary**: ₹300,000.00 - ₹480,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Health insurance

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