Customer Experience Associate

3 weeks ago


Delhi, India Shyft Full time
At Shyft, we combine lifestyle management solutions (Nutrition, Yoga, Exercise and more) with technology to help our customers track, reverse and manage chronic health conditions.

The product will have health tracking based on wearables & diagnostics, integrated with full stack wellness services like Yoga, Nutrition & Exercise, to provide high impact and fast recoveries to the customers. The platform will also solve for scaling a highly personalized journey with focused communities, one to one mapping to coaches, and commerce, to show high impact to the customers.

Know more about Shyft here - the Role

It is a contractual role - requires you to work only 5 hours a day.

As a Customer Experience Associate, you will be responsible for ensuring a high-quality member experience and creating customer delight. You will be part of a mid-sized team and will work towards identifying, understanding, and resolving customer queries via chat support, email, and calls (if necessary). If you're a hustler with great communication skills with a customer-first mindset, this role is for you.

Responsibilities:

1. Be the first point of contact for members - identify, understand and resolve customer queries2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience.3. Work on process/workflow design to ensure root cause resolution of frequent customer queries.4. Frequently interact with premium Shyft members to ensure a high-quality user experience and create customer delight.5. Record and document all relevant user feedback.6. Work in 5-hour shift either in the morning (7am to 12pm IST) or evening (4pm to 9pm IST) to ensure great customer support (6 days working | weekday off)7. Own customer satisfaction targets and resolve all user queries within specified timelines.

Skills & Experience:

1. 6 months to 2 years of experience in customer service.2. Excellent communication skills with expert-level fluency in English3. Prior experience in managing customer support operations via chat in a fast-paced startup environment will be a bonus.4. A highly driven self-starter, with very strong ownership of their work5. Mindset to delight customers

  • Delhi, India Zomato Full time

    Do you have a passion for delivering exceptional customer experiences and ensuring operational excellence? If so, we have an exciting opportunity for you to join our Customer Experience Team in Dining Out as an Associate or a Senior Associate. You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the...


  • Delhi, India Zomato Full time

    We are on the hunt for our next Customer Service Champion!As part of theZomato Associate Accelerator Program (ZAAP ), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.Here, you're not just an Associate; you are on the path to...


  • Delhi, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Location : Mumbai Roles & Responsibilities;User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...


  • Delhi, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Location : MumbaiRoles & Responsibilities;User Research, User Stories, User Journeys, Mockups, Wireframes & PrototypesTranslate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...


  • new delhi, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Ingredients) to become a part of our team. We are looking for a performance-driven, customer-centric individual with a strong work ethic to...


  • Delhi, Delhi, India Shiv Sai Associate Full time

    Execellent communication Skills is require. Inbound call experience in call center will be advantage for fresher training will be given **Salary**: ₹15,000.00 - ₹16,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Morning shift **Education**: - Secondary(10th Pass) (preferred) **Experience**: - Technical support: 1...


  • Delhi, India Stealth Startup Full time

    Job Title:Customer Success Associate / Customer Success ManagerCompany:Well funded Stealth Startup in BangaloreJob Description:We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • Delhi, India Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success ManagerCompany: Well funded Stealth Startup in BangaloreJob Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • Delhi, India JindalX Full time

    Inbound Process Customer support Associate Profile Handling Queries of Customer Day Shift **Salary**: ₹15,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...


  • Delhi, India JindalX Full time

    customer support associate 0-6 months experience English speaking must **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...


  • New Delhi, India Lakshmikumaran & Sridharan Full time

    **Job Details**: *** **Job Title**: Associate - Customs Litigation - New Delhi **Experience Required**: 0.00 to 1.00 years **Job Description**: - ASSOCIATE - CUSTOMS LITIGATION - NEW DELHI - Essentials: - Qualification: LLB from a premier Law School with a strong academic track record. - Prior experience in would be preferred in these areas : Customs,...


  • Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    Post - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.45000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. 5.5 days working Day Shift (9 hrs working) Max age limit - 30 years Job location - Near Mohan Estate, DELHI **Job Types**:...


  • Delhi, India We Hire Full time

    hiring customer support associaterotati0onal shift 6 pm - 2am(us)pick and drop only one side (after 9:30)voice processinternational23k in handtravell allowance 1750 if used company transsolving queries delivery and all


  • Delhi, India Vimerse Infotech Inc. Full time

    Designation - Customer Support Associate Location - Moti Nagar, Delhi **Requirements: - ** - Minimum 6 mths BPO customer exp and freshers required - Fresher with excellent communication skills can also apply - Blended process - 6 days working with a rotational off - Under grad and graduates both can apply **Job Types**: Permanent, Full-time,...


  • South Delhi, Delhi, Delhi, India OAC Full time

    Broad Job Description of Customer Support Associate (CSA) shall be as under: 3. Following up for signatures / additional documents BCC/AODs etc. 4. Collection of audit related documents etc. from the existing as well as prospective clients, 5. Attend any other miscellaneous assignments / responsibility given by BO / Local office from time to time and ready...


  • delhi, India upGrad Full time

    Hiring for Associate Director- Learning ExperienceWhat You Would Be Doing• Heading a vertical comprising of set of programs for working professional segment.• Ensuring team members are updated about the latest in the program through internalcommunication.• Managing Universities, External Vendors and External clients.• Laying down the structure and...


  • Delhi, India AS Recruiter Full time

    Designation: Customer Success Associates (Voice Process) Qualification: - Graduate/Undergraduate both can apply - Male and female both can apply - Freshers can also apply **Job Types**: Full-time, Fresher **Salary**: ₹20,000.00 per month Schedule: - Day shift - Night shift - Rotational shift Ability to commute/relocate: - Delhi, Delhi: Reliably...


  • Delhi, India Cyitechsearch LLC Full time

    **Department**: Operations **Designation**: Customer Success Associates (Voice Process) **Campaign Type**:Domestic **Total Number of Openings**: 150 **Role & Responsibilities**: **Skills Required**: - Average Communication skills required in English **Qualification**: - Graduate/Undergraduate both can apply - Male and female both can apply - Should be...

  • Associate Dentist

    1 month ago


    Delhi, Delhi, India The Dental Experience Full time

    **Salary**: ₹40,000.00 - ₹60,000.00 per month **Benefits**: - Paid sick time - Paid time off Schedule: - Fixed shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year (preferred) Work Location: In person Expected Start Date: 15/04/2024


  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...