Associate || Customer Experience

2 weeks ago


Delhi, India Zomato Full time
We are on the hunt for our next Customer Service Champion

As part of the

Zomato Associate Accelerator Program (ZAAP ), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.

Here, you're not just an Associate; you are on the path to leadership.

You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.

The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato

What do you need to bring to the ‘table’:

Zealous Customer Focus-

Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathyArticulate Communication-

Strong communication skills with proficiency in typing and speaking efficientlyAnalytical Mindset -

Handling problems is your forte You excel at managing the resolution process, ensuring that communication remains clear and concise throughoutProblem-solving skills-

Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries

Be a part of an initiative that will transform hiccups into happiness

  • Delhi, India Zomato Full time

    Do you have a passion for delivering exceptional customer experiences and ensuring operational excellence? If so, we have an exciting opportunity for you to join our Customer Experience Team in Dining Out as an Associate or a Senior Associate. You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the...


  • Delhi, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Location : Mumbai Roles & Responsibilities;User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...


  • Delhi, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Location : MumbaiRoles & Responsibilities;User Research, User Stories, User Journeys, Mockups, Wireframes & PrototypesTranslate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...


  • new delhi, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Ingredients) to become a part of our team. We are looking for a performance-driven, customer-centric individual with a strong work ethic to...


  • Delhi, Delhi, India Shiv Sai Associate Full time

    Execellent communication Skills is require. Inbound call experience in call center will be advantage for fresher training will be given **Salary**: ₹15,000.00 - ₹16,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Morning shift **Education**: - Secondary(10th Pass) (preferred) **Experience**: - Technical support: 1...


  • Delhi, India InstantPay India Ltd Full time

    **Associate - Customer Success** A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer...


  • Delhi, India Stealth Startup Full time

    Job Title:Customer Success Associate / Customer Success ManagerCompany:Well funded Stealth Startup in BangaloreJob Description:We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • Delhi, India Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success ManagerCompany: Well funded Stealth Startup in BangaloreJob Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • Delhi, India JindalX Full time

    Inbound Process Customer support Associate Profile Handling Queries of Customer Day Shift **Salary**: ₹15,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...


  • Delhi, India JindalX Full time

    customer support associate 0-6 months experience English speaking must **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...


  • Delhi, India JindalX Full time

    Customer support associate Customer service Delhi **Salary**: ₹13,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Language**: -...


  • Delhi, India upGrad Full time

    Hiring for Associate Director Learning ExperienceWhat You Would Be Doing Heading a vertical comprising of set of programs for working professional segment. Ensuring team members are updated about the latest in the program through internalcommunication. Managing Universities, External Vendors and External clients. Laying down the structure and process for...


  • New Delhi, India Lakshmikumaran & Sridharan Full time

    **Job Details**: *** **Job Title**: Associate - Customs Litigation - New Delhi **Experience Required**: 0.00 to 1.00 years **Job Description**: - ASSOCIATE - CUSTOMS LITIGATION - NEW DELHI - Essentials: - Qualification: LLB from a premier Law School with a strong academic track record. - Prior experience in would be preferred in these areas : Customs,...


  • Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    Post - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.45000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. 5.5 days working Day Shift (9 hrs working) Max age limit - 30 years Job location - Near Mohan Estate, DELHI **Job Types**:...


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, India We Hire Full time

    hiring customer support associaterotati0onal shift 6 pm - 2am(us)pick and drop only one side (after 9:30)voice processinternational23k in handtravell allowance 1750 if used company transsolving queries delivery and all


  • Delhi, India Vimerse Infotech Inc. Full time

    Designation - Customer Support Associate Location - Moti Nagar, Delhi **Requirements: - ** - Minimum 6 mths BPO customer exp and freshers required - Fresher with excellent communication skills can also apply - Blended process - 6 days working with a rotational off - Under grad and graduates both can apply **Job Types**: Permanent, Full-time,...


  • South Delhi, Delhi, Delhi, India OAC Full time

    Broad Job Description of Customer Support Associate (CSA) shall be as under: 3. Following up for signatures / additional documents BCC/AODs etc. 4. Collection of audit related documents etc. from the existing as well as prospective clients, 5. Attend any other miscellaneous assignments / responsibility given by BO / Local office from time to time and ready...


  • delhi, India upGrad Full time

    Hiring for Associate Director- Learning ExperienceWhat You Would Be Doing• Heading a vertical comprising of set of programs for working professional segment.• Ensuring team members are updated about the latest in the program through internalcommunication.• Managing Universities, External Vendors and External clients.• Laying down the structure and...


  • Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    Post - Customer Support Associate (Work from Office) **Salary - Rs. 28000 CTC to Rs.43000 CTC** It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. **Excellent fluency in English is mandatory** 5.5 days working Day Shift (9 hrs working) **Max age limit - 29...