Customer Success Associate

4 weeks ago


Delhi, India Stealth Startup Full time
Job Title: Customer Success Associate / Customer Success Manager

Company: Well funded Stealth Startup in Bangalore

Job Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce industries. If you have a passion for AI technology and a strong dedication to customer success, we want to hear from you.

Responsibilities:

Customer Onboarding:

- Guide new customers through the onboarding process, ensuring a smooth transition and comprehensive understanding of our offerings.- Conduct onboarding sessions and training to help customers get the most out of our platform.

Customer Success and Retention:

- Develop a deep understanding of our customers' business objectives, challenges, and needs.- Serve as the main point of contact for customer inquiries, concerns, and escalations, providing timely and effective solutions.- Proactively engage with customers to understand their product usage, identifying opportunities for increased value and optimization.- Conduct regular check-ins and business reviews with customers to assess their satisfaction and success with our products.

Cross-functional Collaboration:

- Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and provide seamless solutions.- Relay customer feedback to internal teams to inform product enhancements and improvements.

Qualifications and Experience:

- Bachelor’s degree in Business, Marketing, or a related field is preferred.- 2+ years of experience in a customer-facing role, preferably in Customer Success, Account Management, or Customer Support.- Excellent interpersonal and communication skills, both written and verbal.- Empathetic and customer-focused mindset with a passion for helping customers succeed.- Strong problem-solving skills with the ability to navigate challenges and find effective solutions.- Detail-oriented and organized, with the ability to manage multiple customer relationships.- Past experience in SAAS startups is a plus.- Exposure to the D2C/Ecommerce industry is highly preferred.

  • Delhi, India Stealth Startup Full time

    Job Title:Customer Success Associate / Customer Success ManagerCompany:Well funded Stealth Startup in BangaloreJob Description:We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, India AS Recruiter Full time

    Designation: Customer Success Associates (Voice Process) Qualification: - Graduate/Undergraduate both can apply - Male and female both can apply - Freshers can also apply **Job Types**: Full-time, Fresher **Salary**: ₹20,000.00 per month Schedule: - Day shift - Night shift - Rotational shift Ability to commute/relocate: - Delhi, Delhi: Reliably...


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, India Solution Point Consultancy Private Limited Full time

    Department: Operations Designation: Customer Success Associates Campaign Type: International (AU Process) What you will be doing? Skills Required: - Excellent Communication skills required in English - Customer handling skills Qualification: - Graduate must. - Minimum 6 months experience required. - Should be comfortable working night shifts Other...


  • Delhi, Delhi, India Instantpay India Ltd Full time

    A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...


  • New Delhi, India Threadly Full time

    This is a remote position. Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their...


  • Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...


  • Greater Kailash I, Delhi, Delhi, India Sukoon Health Full time

    As a Sukoon Customer Success Associate, you will be responsible for providing exceptional client service and support to Sukoon clients. You will handle a wide range of inbound inquiries and issues, including queries related to our IPD, OPD, and de-addiction services. Your primary goal will be to ensure a positive and seamless experience for our valued...


  • Delhi, India Contlo Full time

    Contlois a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's own generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys across various channels, including Email, SMS,...


  • Delhi, India Bz Consultant Full time

    Job Title : Customer Success Executive Vacancies : 10 Location : Gurgaon Working : Work from office Industry : Healthcare Salary Range: 350000.00-450000.00 Exp Required : 0 - 3 Years Age Limit : 20-30 Years Minimum Education : Graduation Primary Language : English Previous Industry Experience : Healthcare **Responsibilities**: 1) Help with...


  • Delhi, Delhi, India Srishti Femcare Clinic Full time

    We are looking for a Customer Success Representative who can engage with our clients both in-person and through tele-calling. **Key Responsibilities** - Conduct in-person interactions and tele-calling to engage potential clients and showcase the value of our services. - Provide empathetic guidance and information about our women's health programs. -...


  • Delhi, India Yo Hr Consultancy Full time

    **Client Success Associate** Location - Delhi Experience - 1 to 3 years **Must have-** Experience in Client Success Experience in B2B SAAS Company **Job Responsibilities-** - Act as a Techno-Functional Consultant and maximize adoption - Assist & train Clients to use the system to its full extent and help them to resolve their support queries - Increase...

  • In Associate

    2 weeks ago


    Delhi, India Sporty Group Full time

    Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding. We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding...


  • Delhi, India Wobot.ai Full time

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • New Delhi, India DentistFind Full time

    **ROLE DESCRIPTION** A **_Client Success Associate _**is responsible for providing administrative support to the Sales & Client Success Team. Will be in charge of organizing and attending meetings and monitoring calendars. In addition, S/he will be asked to do internet research, manage other administrative responsibilities, customer service, and assist the...


  • delhi, India Fundamento Full time

    About FundamentoFundamento unlocks excellent agent performance with an AI-powered frontline stack that is purpose-built for companies looking to demonstrate unmatched business outcomes.Companies can ensure agents ace every customer conversation by using Fundamento as an agent copilot to handhold them through customer interactions with guided workflows and...


  • Delhi, India Favcy Venture Builders Full time

    **About Favcy** **About the Role** The Investor Success Associate is crucial in ensuring that our onboarded angel investors receive exceptional post-investment support, enhancing their loyalty and encouraging them to become advocates for our ventures. This role is committed to understanding our investors' needs, providing them with timely insights on their...


  • Delhi, Delhi, India LeadSquared Full time

    Customer Success About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1000 businesses across 30 countries in Education,...