In Associate

6 months ago

Delhi, India Sporty Group Full time

Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.

We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience.

**Who We Are**

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

**Responsibilities**
- Handling customer queries on Web Chat, E-mails, and social media
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings.
- Handle all queries in a polite, professional manner.
- Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures, and processes.
- Work collaboratively with the team

**Requirements**:

- A bachelor’s degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Fluent in written and spoken English.
- Good typing skill
- Passionate about customer care
- Able to work well under pressure and under minimum supervision.
- A fast learner who can work with set targets.
- Must be time flexible and able to work in a rotational shift system including public holidays and weekends.

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