Customer Care Associates
1 month ago
We are hiring for Customer Care Associates (Inbound - Voice)
**Job Description**:
- They will be talking to customers
- Resolving customers’ queries on phone
- Deal with customer centricity
- Documenting the conversation & resolution
- Identify the customer Escalation and act according to it
- Should have very good reasoning & logical approach towards the
customer centric activities (as process requires logical
people to analyse the situation & respond accordingly).
Education/ Experience Requirements
- Fresher or Previous experience in a customer support role will be an added advantage.
- Problem solving skills
- Good in Hindi-English
- Should not fumble
- Who can patiently listen to the Customer
- Should take ownership on the call
- Requirement 6 days with rotational off Working window will be of 8 am to 10pm (12/7) Shift Hours - 9 hours and 8 hours production Good in Hindi-English
**Job Types**: Full-time, Fresher
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- New Delhi, Delhi (required)
Ability to Relocate:
- New Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8897832154
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