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Customer Care Associate

4 weeks ago

Delhi Delhi, India Passionworkx Full time

hi,

Customer Care Executive

Subhash Nagar, West Delhi

Preference - within 10 km from office

1. Attend and manage technician calls, ensuring timely follow-up for payment, pending jobs, and addressing cancellation requests.

2. Maintain a comprehensive record of customer complaints and queries in Google Sheets, resolving them promptly on a daily basis.

3. Actively participate in training sessions to stay updated on new job requirements and industry best practices. Coordination with on route technicians for their in-hand jobs & urgent same day jobs.

4. Skilfully prepare finalized job quotations using Google Sheets.

6. Data Entry & Backend support.

Regular, Full Time, Day Shift, **weekly off on week day**

6 days Working

Time - 9:00 AM to 6:00 PM

a) Strong organizational and multitasking abilities.

b) Excellent communication and interpersonal skills.

c) Bachelor’s degree

d) Male/ Female

budget 22k

**Salary**: Up to ₹22,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9711839260

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