Customer Care Executive

6 months ago

Delhi Delhi, India Leica Microsystems Full time

Leica Microsystems has helped shape the future for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Customer Care Executive

This very interesting position is located in Delhi and reports to Sr. Customer care specialist.

The Customer Care Specialist plays a pivotal role within our organization, serving as a frontline representative dedicated to ensuring unparalleled customer satisfaction. This key position is instrumental in fostering positive customer relationships, addressing inquiries, resolving issues, and maintaining a high standard of service excellence. As the primary point of contact for our valued customers, the Customer Care Specialist holds a crucial position in shaping the overall customer experience and contributing to the company's reputation for outstanding customer service. Through effective communication, problem-solving skills, and a customer-centric approach, this role significantly influences the success and continued growth of our organization

**Your Responsibilities**
- Efficiently handle the entire tender submission process (includes Government/private/ GEM tenders)
- Prepare necessary documents, ensuring accuracy and compliance with tender requirements.
- Keeping track of tender data by updating tender tracker file.
- Obtain quotes from vendors for local items.
- Compare and evaluate vendor quotes for optimal pricing and terms.
- Initiate and process purchase orders (PO) for approved vendors.
- Facilitate timely payments to vendors, ensuring adherence to payment terms.
- Manage the end-to-end order-to-cash process efficiently.
- Process customer orders accurately and in a timely manner.
- Handle invoicing, ensuring accuracy and timely delivery to customers.
- Address and resolve customer inquiries and issues related to orders and invoices.
- Maintain database of All orders in existing system as per requirement.

**Our Expectations**
- At least 4-5 years’ experience in sales support.
- Degree in any field.
- Ability to handle tender submissions, including document preparation.
- Experience in local item procurement, vendor management, and purchase order processing.
- Proficient in handling the end-to-end order-to-cash cycle.
- Advantageous to have knowledge of SFDC, ERP Navision, and GEM tender submission (Government e procurement portal)
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational and multitasking abilities.

**Other Key Relationships**
- Customer coordination

**What We Offer**
- Attractive Benefits Package
- Competitive Salary
- Continuous training, support and focus on your personal development.
- Excellent Support team to achieve your Goal.
- Diverse and well-tuned work culture with effective carrier growth planner.

**Get More Insight**

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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