Billing Manager

2 days ago

Udaipur, India Paras Health Full time

JOB DESCRIPTION

IP Billing Job Responsibilities

  1. To direct, coordinate & supervise billing department.
  2. Develop/ Revise department specific policies, protocols & processes in consultation with Finance Controller for smooth & efficient working of the departments.
  3. Ensure implementation & adherence of above mentioned policies, protocols & processes.
  4. Ensure availability and optimum utilization of resources (equipments, manpower & other materials)
  5. Ensure HIS is being timely updated for patients billing status (pre-auth /payment status).
  6. Responsible for checking & ensuring accuracy & completeness of all bills before patients are discharged.
  7. Ensure medical data is secure, accessible and accurate for billing purposes.
  8. Ensure that patients attendant are timely informed and counselled about plan of treatment, estimated bill, Advance to be deposited, status of pre-authorisation etc to increase customer satisfaction.
  9. Direct and guide billing executives in answering queries raised by TPA, to ensure approval of maximum possible amount.
  10. Ensure deposits are received within the defined timelines.
  11. Resolve patients complaint regarding billing errors, discounts, Authorisation from TPA etc.
  12. To authorise discounts to patients, as per the laid down policy.
  13. Ensures completion of billing formalities of discharged patient within the defined TAT.
  14. Should keep the team members updated of any change, in terms & conditions of contract with TPA/PSU/Corporate, any new empanelment, change in tariff etc.
  15. Responsible for the continuous assessment and improvement of the quality of services.
  16. Maximize customer satisfaction (internal as well as external) by developing cordial work environment with other departments and smooth delivery of services.
  17. Assist Finance Controller in developing operating & capital budget of the departments and ensure adherence to the budget.
  18. Provide daily & monthly reports as per the given format to reporting Manager.
  19. Work in close coordination with HR Department for:
  20. Training of employees
  21. Control /Reduction in attrition

  22. Reduction in over time
    Key Performance Indicators

  23. Adherence to policies & protocols

  24. Customer Satisfaction Index
  25. Patients Attendant Complaints
  26. Adherence to TAT (Receipt of Activity Sheet from Pharmacy to the Final Bill)
  27. Billing Errors
  28. Adherence to operational budget
  29. Timely submission of reports
  30. Training sessions of personnel
  31. Reduction in Overtime
  32. Reduction in attrition

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