
Billing Manager
4 weeks ago
JOB DESCRIPTION
IP Billing Job Responsibilities
- To direct, coordinate & supervise billing department.
- Develop/ Revise department specific policies, protocols & processes in consultation with Finance Controller for smooth & efficient working of the departments.
- Ensure implementation & adherence of above mentioned policies, protocols & processes.
- Ensure availability and optimum utilization of resources (equipments, manpower & other materials)
- Ensure HIS is being timely updated for patients billing status (pre-auth /payment status).
- Responsible for checking & ensuring accuracy & completeness of all bills before patients are discharged.
- Ensure medical data is secure, accessible and accurate for billing purposes.
- Ensure that patients attendant are timely informed and counselled about plan of treatment, estimated bill, Advance to be deposited, status of pre-authorisation etc to increase customer satisfaction.
- Direct and guide billing executives in answering queries raised by TPA, to ensure approval of maximum possible amount.
- Ensure deposits are received within the defined timelines.
- Resolve patients complaint regarding billing errors, discounts, Authorisation from TPA etc.
- To authorise discounts to patients, as per the laid down policy.
- Ensures completion of billing formalities of discharged patient within the defined TAT.
- Should keep the team members updated of any change, in terms & conditions of contract with TPA/PSU/Corporate, any new empanelment, change in tariff etc.
- Responsible for the continuous assessment and improvement of the quality of services.
- Maximize customer satisfaction (internal as well as external) by developing cordial work environment with other departments and smooth delivery of services.
- Assist Finance Controller in developing operating & capital budget of the departments and ensure adherence to the budget.
- Provide daily & monthly reports as per the given format to reporting Manager.
- Work in close coordination with HR Department for:
- Training of employees
- Control /Reduction in attrition
Reduction in over time
Key Performance IndicatorsAdherence to policies & protocols
- Customer Satisfaction Index
- Patients Attendant Complaints
- Adherence to TAT (Receipt of Activity Sheet from Pharmacy to the Final Bill)
- Billing Errors
- Adherence to operational budget
- Timely submission of reports
- Training sessions of personnel
- Reduction in Overtime
- Reduction in attrition
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