Customer support _billing

1 month ago

pune, India Tech Mahindra Full time
Job description
Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –Preferred
In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)
Clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situation with customer.
Excellent communication skills.
Customer handling skills.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries,
Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
Resolving device issues using troubleshooting techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.
Job Location - Pune Hinjewadi Phase 3.
Shifts – US Shifts
Interview Round - 1. UAT Round
2. Versant Round cut off score 60 and above.
WIRELESS
Job Role / Designation
Customer Support for Semi tech process.
Customer care representative - >1 year
Sr. Customer care representative - >2 year
Open Positions ( Vacancy)
100 in pune with an Immediate effect.
Communication
Excellent Communication skills who can speak with US natives
Experience (Yrs)
minimum 1 ys of Int. Bpo voice exp
Should have computer and Internet knowledge / knowledge of Billing queries
Experience Type (B2B/B2C)
B2B and B2C
Fixed CTC
4 lpa to 4.5 lpa
Office Location
Pune Hinjewadi
Mode of Work (Onsite/WFH/Hybrid)
Onsite – Work from Office
Geography
US Telecom Project
Working Days
5 days per week / split week off
Industry Pref
BPO
Geography ( Domestic/International)
International
Age Criteria
Education
UG drop / Any Graduate
Should not be perusing regular / part time course
Any course which affects the job is not to be sources
Must Have
International voice process
Cab facility available
Both Side (deduction of 1000 per month in Pune)
Shift Timings ( EU/Middle East//US/UK Shift)
US process – night shift will be there but agent should be ok with 24*7 / rotational shifts
Process company (Client Name)
Client name cannot be disclosed but it would be a US based Telecom Process
Company – Tech Mahindra BPS Ltd
Transport Boundary
Attached for Pune
Interview Round
HR Screening
TL OPS Round (UAT)
Versant Round – 60 for Voice.
Documentation – Aadhar verification via Digi locker + Phot ID + all qualification documents + All experience documents + 3 pay slips if experience.

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