Customer support _billing

3 weeks ago

Pune, India Tech Mahindra Full time

Job description



Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –Preferred

In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)

Clarity in thought process (Able to articulate his/ her thought)

Ability to handle tough situation with customer.

Excellent communication skills.

Customer handling skills.

Strong ability to multitask and take fast decisions independently.

Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries,

Experience resolving customer issues, billing, and/or handling product Q&A.

Interest in learning new technologies.

Experience promoting and/or selling products and services.

Demonstrated communication skills.

Resolving device issues using troubleshooting techniques and providing clear and concise information.

Reviewing account information and answering questions about billing or services.



Job Location - Pune Hinjewadi Phase 3.


Shifts – US Shifts


Interview Round - 1. UAT Round

2. Versant Round cut off score 60 and above.




WIRELESS



Job Role / Designation

Customer Support for Semi tech process.

Customer care representative - >1 year

Sr. Customer care representative - >2 year

Open Positions ( Vacancy)

100 in pune with an Immediate effect.

Communication

Excellent Communication skills who can speak with US natives

Experience (Yrs)

minimum 1 ys of Int. Bpo voice exp

Should have computer and Internet knowledge / knowledge of Billing queries

Experience Type (B2B/B2C)

B2B and B2C

Fixed CTC

4 lpa to 4.5 lpa

Office Location

Pune Hinjewadi

Mode of Work (Onsite/WFH/Hybrid)

Onsite – Work from Office

Geography

US Telecom Project

Working Days

5 days per week / split week off

Industry Pref

BPO

Geography ( Domestic/International)

International

Age Criteria

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