Customer support _billing

3 weeks ago

Pune, India Tech Mahindra Full time
Job description

Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –PreferredIn Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)Clarity in thought process (Able to articulate his/ her thought)Ability to handle tough situation with customer.Excellent communication skills.Customer handling skills.Strong ability to multitask and take fast decisions independently.Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).Customer Centric & Logical Thinking & Need to be Enough SpontaneousEnsure Timely & Professional Responses to all Queries,Experience resolving customer issues, billing, and/or handling product Q&A.Interest in learning new technologies.Experience promoting and/or selling products and services.Demonstrated communication skills.Resolving device issues using troubleshooting techniques and providing clear and concise information.Reviewing account information and answering questions about billing or services.

Job Location

- Pune Hinjewadi Phase 3.

Shifts –

US Shifts

Interview Round

- 1. UAT Round2. Versant Round cut off score 60 and above.

WIRELESS

Job Role / DesignationCustomer Support for Semi tech process.Customer care representative - >1 yearSr. Customer care representative - >2 yearOpen Positions ( Vacancy)100 in pune with an Immediate effect.CommunicationExcellent Communication skills who can speak with US nativesExperience (Yrs)minimum 1 ys of Int. Bpo voice expShould have computer and Internet knowledge / knowledge of Billing queriesExperience Type (B2B/B2C)B2B and B2CFixed CTC4 lpa to 4.5 lpaOffice LocationPune HinjewadiMode of Work (Onsite/WFH/Hybrid)Onsite – Work from OfficeGeographyUS Telecom ProjectWorking Days5 days per week / split week offIndustry PrefBPOGeography ( Domestic/International)InternationalAge CriteriaEducationUG drop / Any GraduateShould not be perusing regular / part time courseAny course which affects the job is not to be sourcesMust HaveInternational voice processCab facility availableBoth Side (deduction of 1000 per month in Pune)Shift Timings ( EU/Middle East//US/UK Shift)US process – night shift will be there but agent should be ok with 24*7 / rotational shiftsProcess company (Client Name)Client name cannot be disclosed but it would be a US based Telecom ProcessCompany – Tech Mahindra BPS Ltd

Transport BoundaryAttached for Pune

Interview RoundHR ScreeningTL OPS Round (UAT)Versant Round – 60 for Voice.Documentation – Aadhar verification via Digi locker + Phot ID + all qualification documents + All experience documents + 3 pay slips if experience.

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