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Customer Support _billing

3 months ago

Pune HO, India Tech Mahindra Full time

Job Description:

  • Minimum 1 year of international voice experience in customer service (billing), basic technical, and sales – preferred in billing (understanding of recurring bills, billing cycle change, due date, prorated charges, auto-pay & surcharges, service charges, and taxes).
  • Clarity in thought process (able to articulate thoughts).
  • Ability to handle tough situations with customers.

Requirements:

  • Excellent communication skills.
  • Customer handling skills.
  • Strong ability to multitask and make fast decisions independently.
  • Willingness to work in a 24*7 environment (rotational shifts/5 days a week).
  • Customer-centric with logical thinking.
  • Need to be spontaneous.
  • Ensure timely and professional responses to all queries.
  • Experience in resolving customer issues, billing, and/or handling product Q&A.
  • Interest in learning new technologies.
  • Experience in promoting and/or selling products and services.
  • Demonstrated communication skills.
  • Resolving device issues using troubleshooting techniques and providing clear and concise information.
  • Reviewing account information and answering questions about billing or services.

Job Details:

  • Location: Pune Hinjewadi Phase 3.
  • Shifts: US Shifts.
  • Interview Rounds: 1. UAT Round, 2. Versant Round (cut off score 60 and above).
  • Job Role/Designation: Customer Support for Semi-tech process.
  • Positions Available: 100 in Pune with immediate effect.
  • Communication: Excellent communication skills to speak with US natives.
  • Experience: Minimum 1 year of international BPO voice experience. Should have computer and Internet knowledge/knowledge of billing queries.
  • Experience Type: B2B and B2C.
  • Fixed CTC: 4 LPA to 4.5 LPA.
  • Office Location: Pune Hinjewadi.
  • Mode of Work: Onsite – Work from Office.
  • Geography: US Telecom Project.
  • Working Days: 5 days per week/split week off.
  • Industry Preference: BPO – International.
  • Age Criteria: N/A.